We are recruiting for our client multinational manufacturing company located in6 of October city.
Industry manufacturer of home and personal care products.
Position: Senior Customer Service - Supply Chain
Position Purpose
This role focuses on customer-related tasks, including invoice distribution, complaint resolution, and timely payment processing. It also manages financial processes like freight cost analysis, billing, and compliance. Internally, it coordinates order fulfillment, shipment scheduling, and warehouse capacity management. Additionally, it emphasizes quality standards, safety, and continuous process improvement.
Key Accountabilities
Customer
- Distribute invoices to customers in both soft and electronic formats, ensuring accuracy in account statements.
- Analyze causes of returned goods, documenting and resolving customer complaints promptly.
- Prepare and send monthly closing reports to customers and the finance team, ensuring full reconciliation with SAP records.
- Maintain open communication with vendors and customers to confirm timely deliveries and meet service expectations.
- Respond promptly to customer inquiries, coordinating internally to resolve issues efficiently.
Financial
- Analyze and monitor freight costs and transportation rates to identify opportunities for cost savings.
- Conduct regular audits of freight costs and support documentation to ensure accuracy, compliance, and cost-effectiveness.
- Review and validate invoices, bills, and purchase orders, ensuring timely processing and expedition of purchases.
- Reconcile hand receipts to maintain accurate financial records.
- Generate customer invoices and issue debit/credit notes as required.
- Upload all customer pricing contracts for finished products into SAP, ensuring consistent pricing across invoices.
- Ensure invoices are issued with correct, contract-compliant prices.
- Follow up with authorities on VAT and duty refunds for export orders to maximize financial returns.
- Prepare and arrange Form 13 documentation for export orders, ensuring compliance and timeliness.
- Track and ensure timely payment processing, following up on remittance schedules as necessary.
Internal Process
- Manage the full order fulfillment process, including coordinating shipments between destinations.
- Schedule resources, coordinate with transporters, and arrange container bookings to meet customer demand.
- Ensure optimal FG warehouse capacity, reducing bottlenecks and enhancing delivery efficiency.
- Review product specifications and transportation methods, updating shipment information in the database.
- Prepare packing lists, pro forma invoices, and other required documentation.
- Maintain both manual and electronic filing systems for accessibility and audit readiness.
- Issue shipment trackers, packing lists, and pre-alerts to customers for smooth tracking.
- Oversee the receipt and delivery of repaired or returned items, maintaining high service standards.
- Supervise the disposal of unserviceable items and create corresponding documentation.
- Generate sales orders and monitor stock levels, aligning production schedules with forecasted demand.
- Prepare and issue delivery orders, ensuring they align with customer expectations.
- Regularly compile and share order status reports, aligning shipments with internal forecasts.
Learning & Growth
- Consistently implement quality and safety standards in all operations.
- Review and update Standard Operating Procedures (SOPs) to ensure clarity and adherence to best practices.
Qualifications/Requirements/Competences
Bachelor's degree in Logistics, Supply Chain Management, or a related field.
In-depth knowledge of financial documentation and audits, freight management, and export compliance.
Proficient in logistics software, customer portals, and Microsoft Office Suite.
Strong understanding of shipment tracking, export documentation, and container utilization.
Excellent organizational, problem-solving, and time management skills.
Ability to meet deadlines, work under pressure, and resolve customer complaints efficiently.
Strong communication, interpersonal skills, and attention to detail.
Ability to handle multiple tasks simultaneously while maintaining accuracy.
Proficiency in spoken and written English is a must.
Minimum 8 years of experience in Order management, export and freight coordination.
Experience in the logistics or supply chain sector.
Both local and international experience is a must.
Company benefits:
- A very attractive salary along with other attractive benefits
