Senior Customer Service Representative

Role Description

This is a full-time role for a Customer Service Specialist. The primary responsibilities include providing exceptional customer support, addressing inquiries, and resolving issues to ensure customer satisfaction. The specialist will handle customer interactions through phone, email, or online channels, maintaining professional communication and phone etiquette. In addition, the role involves ensuring excellent customer experiences are delivered consistently while adhering to company policies and procedures.

Qualifications

• Strong skills in Customer Support and Customer Service
• Experience in enhancing Customer Satisfaction and Customer Experience
• Proficient Phone Etiquette with excellent verbal communication skills
• Ability to remain calm under pressure and manage challenging situations effectively
• Problem-solving skills with attention to detail and ability to multitask
• Previous experience in customer-facing roles is preferred
• Familiarity with customer service tools and CRM systems is a plus