Senior Customer Service Representative

Dimofinf, established in 1998, is a leading provider of internet solutions, earning the trust of over 35,000 clients across the MENA Region. As the first company to launch an Arabic-language content management system (Dimofinf CMS), we specialize in facilitating website management for diverse clients, including governmental agencies. With authorization from a leading global data center, LeaseWeb in Holland, we deliver reliable hosting and CMS solutions. Our dedicated team operates 24/7 to ensure exceptional service delivery, supported by expert engineers, programmers, developers, and project specialists. Learn more about us at www.dimofinf.net.

We are seeking a Senior Customer Service Representative for a full-time hybrid role based in Qesm 1st Nasser City, with some work-from-home flexibility. The primary responsibilities include providing exceptional customer service, responding to client inquiries, resolving customer issues in a timely and professional manner, and ensuring high levels of customer satisfaction. This role also involves collaborating with cross-functional teams to enhance customer experience and offering proactive solutions to improve service standards.

• Proven experience in Customer Service Representatives, Customer Support, and handling client communications
• Strong focus on Customer Satisfaction, ensuring positive interactions and resolving customer concerns effectively
• Ability to enhance Customer Service and Customer Experience by identifying and implementing service improvements
• Excellent problem-solving, organizational, and communication skills
• Ability to work both on-site in Qesm 1st Nasser City and remotely as needed
• Proficiency in using CRM tools and software is a plus
• Bachelor's degree or equivalent experience in a related field
• Fluency in Arabic and English is highly preferred