Responds to customer queries (inbound and outbound) in friendly, professional and supportive way.
Ensures compliance with agreed KPIs.
Demonstrates politeness, poise, dignity and emotional maturity in handling calls.
Deals with enquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.
Identifies the nature of customer's enquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.
Cleary communicates reasons for concerns/ issues to the customer and maintains contact.
