Job Description
Senior Customer Service Specialist
Global Supplier Support (AIR)
Travel obsessed Big tech fan Hey, you're in good company. If you want to be part of the industry that makes the world, go round, then look no further.
Travelport is the brain behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it.
We're hiring right now for a Senior Customer Service Specialist to join the GSS AIR team supporting our airline partners.
Search for #Travelport on LinkedIn and hear from our amazing team.
How you'll make an impact:
The Global Supplier Support (GSS) Air Team delivers operational, functional, procedural, and technical support across a broad range of Travelport products and services for airline partners, subscribers, and internal teams. Operating globally across APAC, AFMESA, Europe, and the Americas, the team you'll be part of provides comprehensive global coverage while enabling you to continuously improve your development through collaboration with your SME colleagues. You'll use your experience and knowledge to go to the next level of your career.
Your role in action:
- Provide support to airline partners via the ServiceNow cases
- Handle escalated no rec and Schedule & Availability cases from 1 st level and Operator desks.
- Be on hand to also handle calls, and chats
- Conduct tests for our airline partners
- Help internal Travelport colleagues with queries and questions
Could this be you
- Be expert on all Travelport systems including TP+, 1G, 1V and 1P.
- Be 100% experienced and proficient in MYTP and ServiceNow
- Proactively manage and resolve daily operational issues.
- Ability to work on your own when required.
- Solutions driven.
- Bring your experience to GSS and enhance our work
Discover why our teams love working here:
EGYPT Where do we start Our benefits package includes:
Enjoy the flexibility of a hybrid work environment that promotes work-life balance, medical and life insurance, a competitive salary and benefits package that recognizes and rewards your contributions. We foster a culture of continuous learning and development, encouraging employees to grow their skills and advance their careers.
Search for & #travelportGDL for our employee stories on LinkedIn!
Your journey at Travelport starts here.
Our application process is quick, easy, and hassle-free apply in just a few minutes!
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed. 
