Role: Cybersecurity Delivery Leader
- 20+ years of experience in a global IT environment With experience in managing large accounts/projects managed services in Cybersecurity Services, Cyber tools Implementations, MSSP & Shared Services.
- Understanding Cyber - Good understanding of Cybersecurity tool OEMs and their implementation and Managed Services deliverables.
- Effort estimations, services scope sizing and effort pricing - Good hands-on experience in sizing and pricing the efforts for a Large Services Implementation or Managed services construct.
- Ability to build strong client relationships and drive successful outcomes - Strong client service orientation, a solid reputation and credibility with key clients in your space for delivering client value and impact.
- Ability to influence and manage stakeholders - Demonstrated ability to influence without formal authority within cross-functional teams on creative solutioning.
- Problem solving approach - Hands-on approach to solving problems and interest in working closely with clients and Happiest Minds teams.
- Good education credentials - Any technical graduate with good academic performance, Project Management, Technical Certifications in the Infrastructure and Cybersecurity domains is a plus.
Critical Leadership Capabilities:
Portfolio Management:
- Should have managed large Managed Services accounts/projects with the portfolio of 10 M+ with Y-o-Y growth on top line and bottom line
- Strong technical experience in Infrastructure (On-Premises/ Cloud Cyber Security knowledge, Tools & Process (ISO 20K) skillset)
- Strong experience in managing in managing fixed bid engagement in Infra & Security
- Very strong Stakeholders management, account mining capabilities and demonstrate the account/portfolio growth
- Experience in driving Process Improvements, Automations, Continuous Service Improvements within the accounts to improve operations efficiency
- Ability to interact and manage with CXO organization, strong negotiation, and escalation management skillset
Driving Results
- Leads the delivery of client's business outcomes and commercial results
- Invests time in people to build performance for today and for the future
- Proactively seeks to improve processes and implement best-in-class solutions
- Engages to develop a clear understanding of long-term capabilities/potential, and to provide balanced feedback and guide team members
- Gives practical support and guidance to team members to help their overall development beyond just technical skills
- Encourages team members to offer value-adds to projects beyond the defined scope with intent to build long-term relationships
- Looks for opportunities to cross-sell and upsell to get a bigger share of the customer's wallet while ensuring that business problems are solved, and the overall satisfaction quotient is taken up a few notches
Collaborating and Influencing
- Encourages and leverage opinions and perspectives of others
- Engages people in a dialogue to gain commitment and bring them on board, aligning to client/business outcomes
- Resolves conflicts by discussing individual issues with each person as well as in closed groups
- Manages the team by employing the principles of Situational Leadership
- Be fair, unbiased and non-judgmental while taking decisions
- Takes initiatives to connect with the team
- Communicate with precision and clarity on all matters concerning work
Other Personal Characteristics
- High on Personal Integrity & Moral Values
- Energetic, self-starter, agile, confident, and articulate
- Optimistic, positive, forward-looking
- Able to challenge the status quo constructively
- Change-skilled
- Possess Planning and Execution Skills
- Teambuilding and teamworking Skills
- Growth-oriented Mindset – for self and for team members
