Senior Director Lifecycle Products & Services

Job Description - Internal

We are looking for a Senior Director - Lifecycle Products & Services join our Product, Services & Technology team working within one of the Constructions Industries newly formed divisions, Customer Solutions Growth Regions.

Role Summary

Lead a team of sales, technical support, application, and product support professionals to increase customer loyalty and drive business growth within a designated industry. This role is responsible for strengthening established areas of the business while identifying and advancing new growth opportunities.

Optional scope note: This role may support CI Growth Regions across lifecycle products and services, including aftermarket and work tools.

What You Will Do (Job Duties)

• Deliver business plan sales and market share targets for company products within an assigned industry segment or market.

• Develop sales, marketing, and merchandising plans that support business plan targets for company products and services.

• Ensure customer satisfaction by managing product and commercial issues, including oversight of service goodwill spending across products within the industry segment.

• Lead efforts to identify selling opportunities, improve customer satisfaction, and strengthen business relationships.

• Identify new opportunities for customer reach and business growth, develop the strategic framework, and lead teams through execution.

Top Candidates Will Have

• Proven leadership experience driving sales, technical, application, or product support teams to deliver business results.

• Demonstrated success growing sales, market share, customer loyalty, and business development within an assigned industry or market.

• Strong customer focus with the ability to build trusted relationships and deliver differentiated solutions.

• Deep industry knowledge, including market trends, customer priorities, competitive dynamics, and growth opportunities.

• Experience developing and executing sales, marketing, merchandising, and growth strategies.

• Strong communication, negotiation, relationship-management, and value-selling skills.

What You Will Have (Core Skills)

Customer Focus

• Demonstrated ability to champion customer-focused strategies that align business decisions with customer needs, strengthen loyalty, and deliver differentiated solutions.

• Provides vision, strategy, and leadership that reinforces a customer-first mindset and exceeds customer expectations.

• Connects customer focus to business performance and influences stakeholders to support customer-centered decisions.

Industry Knowledge

• Interprets market trends, customer needs, industry cycles, and emerging issues to inform strategy and decision-making.

• Applies industry knowledge to identify customer needs, business risks, and growth opportunities.

• Recognizes digital and technology gaps that can improve customer outcomes and create competitive differentiation.

Decision Making and Critical Thinking

• Demonstrated ability to analyze complex situations, evaluate alternatives, and make sound decisions based on informed judgment and business impact.

• Engages multiple stakeholders to assess options, risks, and implications.

• Coaches others on decision-making processes, analytical thinking, and sound judgment.

Effective Communications

• Strong communication skills with the ability to clearly convey ideas, influence stakeholders, and tailor messages to diverse audiences.

• Adapts written and verbal communication for the audience, objective, and business context.

• Balances empathy and assertiveness when presenting ideas, addressing concerns, or defending a position.

Relationship Management

• Proven ability to build, strengthen, and maintain productive relationships with customers, partners, vendors, and internal teams.

• Collaborates with clients and partners to achieve shared business objectives.

• Fosters a positive environment that supports strong working relationships and effective collaboration.

Business Development

• Extensive experience identifying, evaluating, and advancing business growth opportunities from concept, through strategic planning, and into execution.

• Develops strategies to introduce products, services, or solutions into new markets.

• Builds processes that improve business efficiency, effectiveness, and scalability.

Value Selling

• Expertise in selling products, technology, and services by clearly articulating value, differentiating solutions, and addressing customer business needs.

• Builds compelling business cases that shift customer conversations from cost to total value, benefits, and payback.

• Champions value-selling capability and communication across the team.

Additional Information:

• Travel - 50-70% (Domestic & International)

• This position requires working onsite five days a week.