Job Description

About BCP Holding Group
BCP HOLDING GROUP is a growing group focused on creating distinctive food & beverage concepts and innovative creative businesses.
We develop original brands and memorable customer experiences through thoughtfully designed venues, strong creative direction, and a focus on quality and operational excellence.
Today, BCP HOLDING GROUP manages three brands across different business models:
* Acai Hub: Our established F&B brand with 8 branches across the UAE.
* Landers – The Good Company: Our new bakery, cafe, and all-day eatery concept, currently operating 1 branch with plans for further expansion.
* BTTR: Our peanut butter brand operating through e-commerce, with significant potential for growth and requiring dedicated operational and commercial attention.
Beyond our existing brands, the group is continuously developing new concepts, projects, and business opportunities, including potential food manufacturing and production ventures.
As we continue to grow across the UAE and prepare for international expansion into markets such as the UK, France, and beyond, we are looking for a senior operations leader who can build the structure and systems required to scale the business successfully.
The Role
We are looking for a highly experienced, strategic, commercially minded, and exceptionally organized Senior Director of Operations to oversee the end-to-end operations of our brands and business units.
This is not simply a role focused on managing day-to-day restaurant operations. The person in this position will be responsible for building the operating system of the group — creating structure, developing SOPs, ensuring implementation, improving performance, and preparing the business for scalable local and international growth.
The role requires someone who can think strategically at group level while remaining hands-on enough to ensure that plans are properly executed on the ground.
The successful candidate should also be comfortable moving between different types of businesses and projects. While F&B will be the core focus, the role may also involve supporting e-commerce, food manufacturing, production, new concepts, and other group projects as required.
Key Responsibilities
Group Operations & Systems
* Oversee operations across multiple brands, locations, and business units.
* Build, develop, and implement comprehensive SOPs, systems, processes, and operational standards across the group.
* Ensure SOPs are not only created but properly implemented and consistently followed across all locations.
* Establish clear operational structures, responsibilities, reporting systems, and accountability.
* Conduct regular operational reviews and audits to identify gaps and drive continuous improvement.
* Develop scalable operating systems that can support rapid business growth.
* Create consistent reporting and management structures across different business models.
Store Openings & New Projects
* Lead and oversee the full store opening process, from pre-opening planning through launch and post-opening stabilization.
* Coordinate with project, culinary, HR, procurement, finance, marketing, and management teams throughout the opening process.
* Ensure recruitment, training, SOP implementation, operational readiness, suppliers, systems, soft opening, launch, and handover are properly managed.
* Build a repeatable pre-opening framework that can be used across future projects and international markets.
* Ensure every new location opens with the required operational standards, team structure, systems, and financial controls in place.
* Support the development and execution of new business concepts and projects across the group.
Financial & Business Performance
* Work closely with finance and leadership to establish budgets and financial targets for brands and locations.
* Monitor P&L, costs, revenues, labor, wastage, and other key financial indicators.
* Develop and track operational KPIs and performance dashboards.
* Evaluate the performance of managers, teams, and individual business units.
* Identify operational inefficiencies and implement strategies to improve profitability and productivity.
* Ensure operational decisions are commercially sound and aligned with the group's financial objectives.
* Pay particular attention to underdeveloped business units and identify opportunities to improve their performance and scalability, including BTTR e-commerce.
Leadership & Team Development
* Lead, mentor, and develop Operations Managers, General Managers, and business unit leaders.
* Build a culture of accountability, ownership, organization, and continuous improvement.
* Establish clear performance expectations and management structures.
* Identify talent gaps and work with HR to strengthen the operational organization.
* Ensure strong communication between operations and other departments.
* Build a team capable of supporting the group's future growth and international expansion.
Strategy & International Expansion
* Work directly with senior leadership on the group's long-term growth and expansion strategy.
* Translate strategic objectives into clear operational plans and measurable actions.
* Develop the operational framework required to expand the group's brands internationally.
* Support market entry and expansion into the UK, France, and other international markets.
* Assess operational requirements, market differences, resources, team structures, suppliers, regulations, and systems when entering new markets.
* Ensure the group's standards and brand experience remain consistent while adapting operations to local market requirements.
* Contribute to new business concepts, operational models, and growth opportunities.
Cross-Business Projects
The role may extend beyond traditional F&B operations depending on the group's priorities and upcoming projects.
The successful candidate should be capable of taking ownership of and supporting different types of projects, including:
* Food manufacturing and production projects.
* E-commerce operations.
* New F&B concepts and store openings.
* Supply chain and procurement projects.
* New market entry and international expansion.
* Business development and operational restructuring.
* Other strategic projects assigned by the group's leadership.
What We Are Looking For
We are looking for someone who is:
* Extremely organized and structured, with exceptional attention to detail.
* A strategic thinker who can see the bigger picture while remaining focused on execution.
* Highly analytical and comfortable working with KPIs, budgets, P&L, and performance data.
* Strong at building systems and, more importantly, making sure those systems are actually implemented.
* Experienced in managing multiple brands and locations simultaneously.
* Experienced in restaurant/store openings and full pre-opening processes.
* Commercially minded and focused on improving business performance.
* A strong people leader who can build, manage, and develop operational teams.
* Comfortable managing multiple projects at the same time.
* Adaptable enough to work across different business models, including F&B, e-commerce, and manufacturing.
* Comfortable working in a fast-paced, entrepreneurial, and constantly evolving environment.
* Proactive, decisive, and highly accountable.
* Able to manage multiple priorities without losing structure or attention to detail.
* Comfortable working closely with founders and executive leadership.
* International expansion experience is highly desirable, particularly exposure to markets such as the UK, France, or Europe.
Qualifications & Experience
* Extensive experience in senior operations leadership within F&B, hospitality, retail, e-commerce, manufacturing, or related industries.
* Proven experience managing multi-brand and/or multi-location operations.
* Strong experience developing and implementing SOPs, systems, and operational frameworks.
* Proven experience managing new openings from planning through launch and stabilization.
* Strong understanding of P&L management, budgeting, forecasting, cost control, and financial performance.
* Advanced analytical and problem-solving skills.
* Strong team management and leadership capabilities.
* Excellent communication and stakeholder management skills.
* Ability to work cross-functionally and present clearly to executive leadership.
* Strong understanding of UAE F&B operations and regulatory requirements.
* Experience with international expansion is a strong advantage.
* Experience with food manufacturing, e-commerce, or other operationally complex businesses is an advantage.
* Bachelor's degree in Business Administration, Hospitality Management, Operations, or a related field. An advanced degree is an advantage.
What Success Looks Like
The successful candidate will help BCP move from a growing collection of businesses into a structured, scalable, and internationally expandable group.
You will be expected to build the systems, people, processes, and operational discipline that allow the business to grow while maintaining quality, consistency, profitability, and customer experience.
You will be responsible for making sure that what is designed at management level is actually implemented at business and store level.