Role Purpose
Senior Engineer, Pre Sales will be responsible for the installation, commissioning, maintenance, and technical support of the communication systems. This role serves as a key technical resource for clients across industrial and critical infrastructure sectors, ensuring seamless deployment and ongoing performance of communication solutions including industrial telephones, paging & intercom systems, public address & general alarm (PAGA) systems, and mass notification platforms.
Job Accountabilities & Activities
- Install, configure, and commission GAI-Tronics communication systems at client sites.
- Conduct site surveys and prepare installation diagrams in line with project specifications, utilizing MicroStation and AutoCAD
- Ensure all installations comply with applicable safety standards and client requirements
- Provide on-site and remote technical support for GAI-Tronics product lines including PAGA, intercom, mass notification, and radio dispatch systems.
- Diagnose and resolve hardware and software faults in a timely manner.
- Execute planned preventive maintenance schedules and update maintenance records accordingly.
- Coordinate with clients to minimize downtime and ensure system continuity.
- Act as the primary technical point of contact for assigned client accounts.
- Deliver product demonstrations, training sessions, and technical presentations to end users.
- Provide recommendations for system upgrades and enhancements based on client needs.
- Maintain accurate records of all installation, maintenance, and service activities.
- Prepare technical reports, as-built drawings, and handover documentation.
- Update internal systems with service history, parts usage, and client feedback.
- Liaise with sales, project management, and logistics teams to ensure timely delivery and execution.
- Coordinate with vendors and subcontractors as required.
- Escalate complex technical issues to principal or regional support teams with full documentation.
Education & Certifications
Bachelor's degree, Telecommunication engineering, Electrical Engineering, Electronics Engineering, or a related field.
Any GAI-Tronics product certification is a strong advantage.
Required Years Of Experience
4-5 years Proven experience in Telecom industry installation (Acoustic Systems, Paging, Speakers and Amplifier) 
