Senior Engineering Manager

About Cyara:

Cyara is the world's leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested in finding out more about us Check out: www.cyara.com

Cyara's Values:

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone - we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Cyara's Diversity, Equity, Inclusive and Belonging:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Job Function Description:

As a Senior Engineering Manager at Cyara, you will lead a high-performing engineering team responsible for delivering innovative, cloud-native software powering mission-critical customer engagement solutions. Working with globally distributed Product, Architecture, Customer Success, and Engineering teams, you will provide technical leadership, partner closely with engineers on architecture and design decisions, and translate business priorities into technical execution while fostering a culture of engineering excellence, continuous improvement, and customer focus. You will play a pivotal role in developing your team, driving technical quality, and delivering software that creates meaningful customer impact.

This role is ideal for a leader who enjoys balancing people leadership with hands-on technical involvement and remains closely engaged in the team's architectural and engineering decisions.

You will be responsible for:

• Providing hands-on technical leadership through architecture reviews, design discussions, technical mentoring, and active participation in solving complex engineering challenges.
• Leading, mentoring, and growing a high-performing engineering team while fostering a culture of ownership, collaboration, and continuous learning.
• Delivering high-quality software by driving execution, technical excellence, and predictable delivery across the software development lifecycle.
• Partnering with globally distributed Product Management, Architecture, Customer Success, Cloud Operations, and Engineering teams to align priorities and deliver customer value.
• Recruiting, developing, and retaining exceptional engineering talent while supporting career growth and building an inclusive team culture.

Let's talk about your skills/expertise:

• 10+ years of software engineering experience, including 3-5 years leading high-performing engineering teams.
• Proven success delivering complex SaaS or cloud-native software products in Agile environments.
• Strong technical foundation in distributed systems, cloud-native architectures, and modern software engineering practices, with the ability to contribute meaningfully to architecture, design, and technical decision-making.
• Demonstrated ability to lead engineers, influence technical direction, and partner effectively with globally distributed cross-functional stakeholders.
• Experience building engineering teams through hiring, coaching, mentoring, and performance development.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience with real-time communications, networking, or WebRTC technologies is highly desirable.
• Bachelor's or master's degree in computer science, Engineering, or a related discipline, or equivalent practical experience.