Senior Executive - Information & Technology - Jumeirah Beach Hotel (National Talent)

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah's founding property, characterized by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for a Senior Executive - Information & Technology tojoin Jumeirah Beach Hotel.

The main duties and responsibilities of this role include:

• Provide first-line IT helpdesk support for colleagues and hotel guests, managing incidents and service requests across multiple channels while ensuring timely resolution and clear communication.
• Deploy, configure, and support PCs, laptops, user accounts, software applications, and network access in accordance with IT standards and security requirements.
• Support key hospitality systems and technologies, including Opera PMS, Micros POS, Wi-Fi infrastructure, digital signage, mobile devices, and guest-facing technology solutions.
• Assist with audiovisual and meeting technology setups across conference and event spaces, while providing basic support for in-room technology systems.
• Monitor and meet service level agreements (SLAs), maintain accurate case records, prepare knowledge base documentation, and provide operational reporting to management.
• Manage IT inventory and equipment distribution, conduct store and stock control activities, and provide emergency and out-of-hours technical support when required.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Microsoft Certified Desktop Support Technician (MCDST) certification or equivalent technical certification.
• ITIL or COBIT certification is an advantage, demonstrating knowledge of IT service management best practices.
• Previous experience in IT support, service desk operations, or a similar role, ideally within hospitality or a customer-focused environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)