Senior Executive Omnichannel Operations

JOB PURPOSE

The Senior Executive - Omnichannel Operations is a senior operational executor, responsible for the day-to-day delivery, support, and monitoring of omnichannel technology channels, integrations, and payment capabilities, the role supports the management of omnichannel vendor integrations including Buy Now Pay Later, marketplace, and payment gateway platforms across MAGRABi's active markets. The role exists to ensure that platforms and vendor integrations run reliably, issues are escalated and resolved promptly, delivery tasks are completed on time, and operational processes are followed consistently.

Qualifications and Education:

▪ Bachelor's degree in Computer Science, Information Technology, Business, or a related field

▪ Relevant technical or operational certification is a plus

Experience

▪ 3-5 years of experience in omnichannel operations, digital support, or eCommerce platform operations

▪ Working knowledge of eCommerce platforms Saleor, Shopify, or equivalent and familiarity with Order Management System platforms (Macula or equivalent), point of sale integration, and marketplace connectivity

▪ Exposure to Buy Now Pay Later integrations or payment technology platforms, with hands-on operational experience is preferred

▪ Multi-country retail or eCommerce operations experience is a plus; GCC or MENA market experience is a strong advantage

JOB RESPONSIBILITIES

• Maintain day-to-day stability and availability across Saleor eCommerce (MAGRABi.com), Macula Order Management System, point of sale, marketplace channels, and click and collect: monitor performance, run proactive alerting and first-line incident response, and escalate to the Manager, Digital Product for root-cause resolution

• Support Buy Now Pay Later vendor integrations (Tabby, Tamara, and others): monitor stability, track settlement reconciliation, flag service level agreement issues, and support new provider onboarding through testing, documentation, and user acceptance testing.

• Manage gift card programme operations: platform configuration, redemption tracking, and reconciliation reporting

• Monitor marketplace integrations to ensure product data feeds, order flows, and settlement run

accurately; resolve errors promptly

• Support online payment gateway operations: monitor integration health and transaction performance, assist with settlement reconciliation.

• Support omnichannel feature delivery across click and collect, returns and exchanges, and loyalty

integration through testing, documentation, and cross-team coordination

• Maintain process documentation for omnichannel workflows, covering current-state records and standard operating procedures

• Coordinate with the Data & Artificial Intelligence team on omnichannel feeds into Snowflake, keeping order, returns, and payment data clean, timely, and complete IV.