Job Purpose
The Senior Facilities Manager is responsible for the overall management, performance, and delivery of integrated facilities management services across commercial and residential contracts, including multiple assets, large operational teams, specialist subcontractors, CAPEX and Life Cycle project coordination, client/stakeholder management, and compliance with contractual KPIs, SLAs, HSE and quality requirements.
Roles, Responsibilities and Duties
- Lead and manage the end-to-end FM service delivery for assigned commercial and residential contracts, ensuring contractual obligations, KPIs, SLAs, customer satisfaction and operational standards are achieved.
- Manage multiple assets within the contract portfolio, ensuring consistent service delivery, asset performance, operational readiness, statutory compliance and client reporting across all sites.
- Provide leadership to a large multi-disciplinary team including Facility Managers, Engineers, Supervisors, Technicians, Soft Services, Helpdesk, subcontractors and specialist service providers.
- Monitor and control contract budgets, operational expenses, procurement requirements and cost performance in line with approved budgets, company procedures and client requirements.
- Manage and oversee CAPEX and Life Cycle projects, including project identification, scope preparation, budgeting, tender support, execution monitoring, stakeholder coordination, handover and close-out reporting.
- Oversee planned preventive maintenance, reactive works, lifecycle/capital works support, asset condition management, technical inspections and service improvement initiatives.
- Act as key liaison with clients, landlords, tenants, consultants, contractors and internal departments to manage operational interfaces, escalations, stakeholder expectations and service enhancements.
- Ensure all procurement activities, subcontractor appointments, scopes of work, technical submissions, quotations and service agreements are coordinated and compliant with company and client procedures.
- Review and evaluate technical proposals, method statements, risk assessments, drawings, reports and work completion documentation prior to submission or client approval.
- Ensure robust HSE, QA/QC and information security culture across the contract, including toolbox talks, staff briefings, incident reporting, risk assessments, permits to work and compliance audits.
- Lead mobilisation, demobilisation, resource planning, manpower scheduling and operational transition activities for new or existing contracts/assets.
- Drive continual improvement, energy efficiency, innovation, sustainability, digital/FM system adoption and technical upgrades to improve service delivery, asset reliability and client satisfaction.
- Support recruitment, assessment, development, performance management and training of staff to maintain a competent, safe and high-performing FM team.
- Prepare and present operational reports, KPI dashboards, monthly service reviews, incident reports, budget updates and improvement plans to management and clients.
- Ensure sites are maintained to a high standard of cleanliness, safety, presentation and serviceability, with all assets, building fabric and common areas kept in good condition.
- Carry out any other duties as directed by line management to support Khidmah FM service delivery and be available for emergency response requirements as necessary.
Qualification, Experience and Skills
Qualifications
- Bachelor's degree in Engineering, Facilities Management, Building Services or related discipline; professional FM/engineering certification is an advantage.
- Recognized trade, technical or professional qualification may be considered where supported by strong relevant experience.
Experience
- Minimum 10–12 years experience in Facilities Management, with at least 5 years in a managerial role.
- Proven experience handling both commercial and residential FM contracts.
- Experience managing multiple assets/buildings/communities under one contract portfolio.
- Experience in managing CAPEX and Life Cycle projects, including planning, budgeting, procurement coordination, execution monitoring and project close-out.
- Demonstrated experience managing large teams and specialist subcontractors.
- Strong background in hard services; soft services and integrated FM exposure is an advantage.
Knowledge
- Strong knowledge of building services, MEP systems, statutory compliance, HSE, QA/QC and contract management.
- Good understanding of KPIs, SLAs, PPM, reactive maintenance, lifecycle planning, budgeting and client reporting.
- Knowledge of local authority requirements and UAE FM market practices is an advantage.
Skills
- Excellent leadership, people management, client relationship and stakeholder management skills.
- Strong commercial awareness, problem-solving, decision-making and escalation management capability.
- Proficient in MS Office; knowledge of CAFM systems, MS Project, AutoCAD or Visio is an advantage.
- Excellent English communication skills; Arabic language is a plus.
- Able to work under pressure, manage competing priorities and respond to emergency requirements.
