Purpose
Responsible for developing customer retention and growth by providing customer support and field service including, but not limited to: Educating, training, supporting, troubleshooting, writing procedures, field installing and commissioning of GRC Technologies LLC related monitoring Artificial Lift downhole monitoring systems. Specifically, ESP and PDG sensors systems.
Responsibilities:
- Develop customer retention and growth through excellence support.
- Respond to customer's technical inquiries, and coordinate with the sales & support team to address unresolved technical inquiries.
- Assist sales to provide accurate bill of material as per application requirements prior to commencing quoting.
- Travel by air or vehicle on short notice to other countries, after fulfilling the requirements of policies.
- Provide product training and demonstrations to customers.
- Provide engineering with customer product performance feedback, enhancements options, functional requirements & field applications.
- Assemble, install, pull-out and test GRC's equipment in the shop and/or field to ensure the installed equipment operates effectively and according to customers expectations.
- Monitor the performance of GRC's equipment, troubleshoot, provide basic root cause failure analysis and report malfunction and related operation topics.
- Implement installation and maintenance activities within agreed technical specifications, costs, and timelines.
- Support to conduct installation, programming, commissioning and maintenance final inspections and ensure submitting of job completion tickets.
Required Skills and Qualifications:
- Bachelor's degree in electrical/electronic engineering or equivalent is required.
- Proven knowledge of Oil and Gas, Artificial Lift, ESP and PDG gauges is required.
- Previous 3 years of customer support, troubleshooting and field experience are required.
- Previous 2 years of ESP related field service experience is required.
- Previous 5 years of use of electrical test equipment is required.
- General knowledge of pressure & temperature sensors and surface interface equipment including Variable Speed Drives, RTU and controllers is required.
- Fluent in English and Arabic.
- Proficiency in the use of electrical test equipment, such as digital multimeter, TDR, Oscilloscopes and mergers is required.
- Ability to read, analyze and interpret technical procedures.
- ESP Downhole equipment awareness, including specs, material and functionality.
- ESP pre-commissioning and commissioning experience is required.
- ESP Surface equipment operations and troubleshooting is required.
- Technical reporting of surface equipment operations is required.
- Valid passport with no restrictions that prevent international travel is required.
- Driving license is required.
