Business Objective
To protect the business from fraud and financial losses by developing and optimizing data-driven fraud prevention strategies, while balancing risk mitigation with customer experience, operational efficiency, and business growth.
- Monitor customer accounts and transactionsto identify suspicious orfraudulent activity using advanced tools and techniques.
- Lead investigations of complex or high-risk cases and prepare detailed reports with findings and recommendations.
- Analyze large datasets to detect trends, anomalies, and emerging fraud patterns.
- Review and validate work completed by junior specialists to ensure accuracy and compliance.
- Act as an escalation point for challenging cases and support resolution of critical issues.
- Coordinate with cross-functional teams(Risk, Compliance, Customer Support, Payments)to ensure proper handling of cases.
- Maintain detailed and accurate documentation of all investigations, actions, and outcomes.
- Contribute to the development and enhancement of fraud prevention strategies and controls.
- Identify process gaps and recommend improvements to increase efficiency and reduce risk.
- Support system enhancements, testing, and implementation of new financial tools or processes.
- Stay up to date with the latest fraud trends, financial regulations, and industry best practices.
- Provide guidance, coaching, and knowledge sharing to junior team members.
Qualifications
- Bachelor's degree in Finance, Accounting,
- Business Administration, or a related field.
- 2–4 years of experience in financial operations, fraud analysis, or a similar role.
- Experience working with financial systems and transaction monitoring tools.
- Strong analytical skills with the ability to interpret complex financial data.
- Advanced problem-solving and critical thinking abilities.
- High attention to detail and accuracy.
- Strong organizational and time management skills.
- Ability to handle multiple priorities and work under pressure.
- Effective communication and collaboration skills.
- Ability to mentor and support junior team members.
- Proficiency in financial systems, Excel, and data analysis tools.
- Strong understanding of fraud detection techniques and financial controls.
Top 3 KPIs for Success
- Fraud Loss Reduction
- Fraud Detection Effectiveness
- False Positive Optimization
