Senior Helpdesk Engineer

Key Accountabilities:

• Work as first level support
• Knowledge of ERP / HIS
• Knowledge of switching, infrastructure systems
• Strong knowledge of supporting techniques for users IT tools
• Strong troubleshooting experience in windows, office, networking, printers, etc.
• Logging all issues on service desk
• Knowledge of ITSM guidelines
• Knowledge of SLA and escalation of issues to higher level
• support involving Switches Subnets Routers VLANs and Network
• Determine the best solution based on the issue and details provided by end users
• Provide accurate information on IT services Record events and problems and their resolution in logs
• Follow-up and update end user's status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures Manage PC setup and deployment for new employees using standard hardware images and software

Requirements:

• Bachelor's degree in a related field, such as information technology, computer science, or management information systems.
• Strong experience in data center management, servers and systems operations.
• Experience with or knowledge on operating systems (MS Exchange, Active Directory, FW,VMware).
• 4 to 6 years of experience in related field.