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DutiesandResponsibilities:
-Resolvetechnicalissuesandinquiriesescalatedprimarilyfromfirst-lineCustomerSupport,ensuringtimelyresolutionandminimaldisruptiontoend-users.
-SupporttheHISsolutionswithinourhospital'sHealthITapplications,includingtroubleshootinghardwareandsoftwareissues,optimizingsystemperformance,andensuringdataintegrity.
-Know-howofSQL,PL/SQL,andOracledatabaseunderstandingtowrite,modify,andtunequeriesfordataretrievalandmanipulation.
-Distilproblems/issuesdowntotheirindividualcomponentsandeffectivelyarticulatethemtovariousaudiences,includingend-users,internaltechnicalteams.
-Participateinidentifyingthenewproductfeaturestomeettherelevantenduser'sbusinessneeds,collaboratingwithinternalteamstoensureaccuratedevelopmentandimplementation.
-Collaboratewiththeinternaltechnicalteamtoresolveissuesimpactingend-users,advocatingfortimelyresolutionsandeffectivecommunicationthroughouttheprocess.
-Participateintheprocessimprovementprojectsaimedatenhancingsupportedsolutions,streamliningworkflows,andimprovingend-userexperience.
-ProvidetechnicalsupporttoHISsystemusersviaticketingsystem,phone,andremoteaccess,demonstratingpatience,professionalism,andexpertise.
-Identifygapsinuserknowledgeandprovidesystemtrainingasappropriate,empoweringend-userstoeffectivelyutilizeHISfunctionalities.
-Providepersonalizedcoordinatedcare,andsupportforstaffandfamilies.
-Treatpeoplewithdignity,compassion,andrespect.
Qualifications:
Bachelor'sdegreeinComputerScience,Engineering,SystemsAnalysis,HealthInformatics,HealthServices,orrelatedfield.
Professionalexperience:
Minimumof2+yearsofexperienceintechnicalsupportroles,withafocusonHealthInformationSystems(HIS)isamust.
Almoosa Specialist Hospital is a world-class health system that promotes wellness and heals illness , founded in 1996 as the first private hospital in Ahsa, offering high-quality integrated healthcare.Ranked among the best ten hospitals in the GCC, we ensure to provide our patients with the best care in the Kingdom and GCC with qualified, competent caregivers using the latest technologies and evidence-based techniques.
Job ID: 124859085
