Senior HR Operations Specialist

Job Summary:

The Senior HR Operations Specialist responsible for managing and overseeing overall HR operations, ensuring smooth, accurate, and compliant HR processes across the employee lifecycle. Responsible for Compensation & Benefits, Payroll, Employee Relations, employee investigations, conflict resolution, HR policies and procedures, and labor law compliance. Acts as an HR Business Partner, providing HR guidance and support to managers and employees while ensuring HR practices are aligned with business needs and organizational objectives.

Accountability & Responsibilities

• Manage the day-to-day HR Operations activities across the employee lifecycle.
• Handle and monitor the monthly Payroll process, ensuring accuracy and timely completion.
• Manage Compensation & Benefits activities, including salary adjustments, allowances, bonuses, benefits, and related employee inquiries.
• Handle Employee Relations matters, including employee concerns, grievances, conflicts, and workplace issues.
• Conduct and document employee investigations while ensuring confidentiality, fairness, and proper procedures.
• Support managers in handling disciplinary actions and employee-related issues.
• Provide HR guidance regarding employee conflicts and recommend appropriate solutions.
• Ensure HR policies, procedures, and practices are implemented consistently across the organization.
• Ensure compliance with Egyptian Labor Law and applicable HR regulations.
• Stay updated on changes in labor law and assess their impact on company policies and practices.
• Maintain accurate and confidential employee records and HR documentation.
• Prepare HR reports and provide insights to management when required.
• Identify gaps in HR processes and recommend improvements to enhance efficiency and employee experience.
• Act as an HR Business Partner to managers and department heads, providing HR advice and supporting business decisions.
• Support HR projects and initiatives related to employee engagement, performance, organizational development, and workforce planning.
  
  

Requirements:

1 – Required Experience

• 3–6 years of experience in HR Operations, HR Generalist, or a related HR role.
• Hands-on experience in Payroll and Compensation & Benefits.
• Previous experience handling Employee Relations, investigations, grievances, and workplace conflicts.
• Strong practical knowledge of Egyptian Labor Law and HR compliance.
• Experience working directly with managers and department heads is preferred.
• Previous experience in an HR Business Partnering role or capacity is an advantage.
• Experience with HRIS/HRMS systems is preferred.
  
  

2 – Soft Skills

• Excellent communication and interpersonal skills.
• Strong conflict resolution and negotiation skills.
• Strong decision-making and judgment.
• High level of confidentiality, integrity, and professionalism.
• Proactive and solution-oriented mindset.
  
  

3 – Technical Skills:

• Good knowledge of Payroll processes and Compensation & Benefits.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with HRIS/HRMS systems.
• Good knowledge of HR reporting and data analysis.