Senior Human Resources Specialist

Location: Maadi – On-site

Industry: Call Center / BPO

Shift: US Shift

Headcount: Around 50 employees

Experience: 3–6 years (call center experience is required)

About the role

We run a call center operating on a US shift and we're looking for a strong HR Operations & Payroll Specialist to fully own the HR function for a team of around 50 people.

This is not an entry-level role and not a recruitment-only position.

We need someone practical, organized, and reliable — someone who understands how call centers actually work and can handle HR operations, payroll inputs, personnel, and recruitment without constant supervision.

What you'll be responsible for

• HR Operations (day-to-day)

-Managing attendance, lateness, absences, and time-off

-Handling warning letters, deductions, and disciplinary actions

-Managing resignations, terminations, and exit documentation

-Keeping employee files complete, clean, and up to date

-Acting as the main HR contact for team leaders and operations

-Payroll & Personnel (critical part of the role)

-Preparing accurate payroll inputs (attendance, deductions, new hires, resignations, variable pay)

-Coordinating with finance to ensure payroll is on time and error-free

-Handling contracts, personnel records, and documentation

-Managing social insurance files and labor compliance requirements

-Recruitment & Onboarding

-Coordinating hiring needs with operations

-Screening and interviewing call center candidates

-Managing onboarding and handover to ops

-Tracking 30-day retention and early attrition

-Replacing attrition quickly when needed

-Employee Relations

-Handling employee issues and complaints professionally

-Conducting investigations when required

-Making sure all actions are properly documented and fair

• Reporting

-Weekly updates: headcount, attendance issues, hiring status

-Monthly summaries: attrition, payroll inputs, hiring efficiency

-Flagging problems early instead of reacting late

• What we're looking for

-3–6 years of HR experience in a call center or BPO

-Real hands-on experience with:

HR operations

Payroll inputs

Personnel & compliance

High-volume recruitment

Solid understanding of Egyptian labor law

Good Excel skills (attendance & payroll sheets)

Able to work US shift

Organized, detail-oriented, and accountable

Comfortable working on-site in Maadi

• This role is NOT for you if:

-You are entry-level

-Your experience is mainly recruitment only

-You've never worked with payroll inputs or personnel files

• Compensation

-Salary: 15,000 – 20,000 EGP (based on experience)

-Performance-based KPI bonus

-Stable role with clear responsibilities and authority

• Why this role

-Clear scope and ownership

-Direct communication with operations

-No unnecessary bureaucracy

We value results and accountability over titles