Senior Information Technology Specialist

Company Description GoChat247 is a customer experience company focused on leveraging AI to streamline and enhance customer service. The organization delivers solutions such as conversational chatbots, sentiment analysis, process automation, and autotagging to help clients save time, reduce costs, and improve service quality. Over the past five years, GoChat247 has supported clients across eight industry verticals, achieving significant year-over-year growth. With a team of around 700 specialists serving 12 countries and handling over one million transactions per month at a 95% quality rate, GoChat247 is a trusted partner to leading mobile operators, fintech firms, startups, and food ordering platforms in the Middle East.
Role Description The Senior Information Technology Specialist is a full-time, on-site role based in Al Qalyubiyah, Egypt. The person in this role will manage and maintain network infrastructure, monitor system performance, and ensure secure and reliable connectivity across the organization. Daily responsibilities include diagnosing and resolving IT issues, implementing network security measures, coordinating with vendors and internal teams, and supporting upgrades, installations, and configurations of hardware and software. The role also involves documenting IT procedures, providing technical guidance to colleagues, and delivering responsive, high-quality support to internal stakeholders and external clients as needed.
Qualifications

• Strong foundation in Information Technology, including systems administration and IT operations.
• Hands-on experience with Network Administration, including configuration, monitoring, and maintenance of routers, switches, and related infrastructure.
• Proficiency in Troubleshooting hardware, software, and network issues, with a systematic approach to root-cause analysis.
• Knowledge of Network Security practices, including firewalls, access control, encryption, and security monitoring tools.
• Ability to deliver effective Customer Service, communicating clearly with technical and non-technical stakeholders and managing expectations.
• Familiarity with ITIL or similar service management frameworks is beneficial.
• Experience in high-transaction or customer experience environments, ideally within telecom, fintech, or service providers, is an advantage.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Ability to work on-site in Al Qalyubiyah, Egypt, and collaborate in a fast-paced, team-oriented environment.