Job title: Senior IT Support Engineer
Location: noon Head Office Arkan Plaza, ElSheikh Zayed
About noon
noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we're six years in, but only 5% done.
noon's mission: Every door, every day.
What you'll do:
As a Senior IT Support Engineer, you will be responsible for your site and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day-to-day support to meet our operations present and future business needs. Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements.
Responsibilities:
- You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site.
- You will also be running projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site's technology infrastructure to support changing business and IT requirements.
- The day-to-day support including managing workloads of the team and reporting back to the IT manager.
- The review, revision and execution of change management requests as required.
- Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.
- Perform random site audits on technical infrastructure to ensure adherence to latest company IT and Health & Safety guidelines.
- Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and company standards.
- Undertake project management.
- Act as a single point of contact for projects.
- To provide technical support/input to site and team projects and initiatives.
- To keep key stakeholders informed of progress of projects and maintain project documentation.
- To provide sanity check and technical execution of projects.
- Carry out ad-Hoc requests as and when required, supporting a wide customer base.
What you'll need:
- Linux/Unix System Support experience.
- MS Windows System Support experience.
- A background in Networking LAN / WAN and Wireless.
- Holds a detailed understanding of core internet technologies Routing and Switching, DNS, DHCP, mail transport, OSI Model.
- Telecom knowledge including VOIP / SIP and mobile technologies advantages.
- Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations.
- Experience working in a team.
- Project management abilities and technical task execution experience.
- Strong analytical skills with proven problem-solving ability.
- Proven ability to operate autonomously in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
- Ability to develop clear and concise documentation. Demonstrated willingness to learn and apply new technology.
- Ability to travel up between sites depending on the requirements.
- Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge LAN / WAN and Wireless.
- Telecom knowledge including VOIP / SIP and mobile technologies.
- IT / ICT further education qualification.
- Previous experience in a dynamic environment with a high degree of customer service focus.
- Help Desk / Technical support management experience.
- Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems.
- Ability to coordinate with corporate-based support groups to implement IT changes.
- Proven ability to learn and apply new technology.
Who will excel
We're looking for candidates who thrive in a fast-paced, dynamic start-up environment. We're searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.
Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.
Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
Is this you
