Job Description
Job Description:
Collect, review, and design all IT related processes.
Qualifications:
• Bachelor Degree of Computer Science.
• Certified ITIL Expert.
• Certified ISO 20000.
• Certified Cobit.
Responsibilities:
• Collect & Define IT Processes.
• Work with cross-functional IT teams to design, develop, and integrate IT processes & procedures utilizing best practices & industry standard frameworks.
• Work with cross-functional IT teams to find areas of improvement in existing processes, to be updated accordingly.
• Work with cross-functional IT teams to automate well-established IT processes.
• Investigate & select technologies.
• Define the proper metrics and KPIs in evaluating service delivery quality and performance levels.
• Develop the proper Metrics and KPIs for IT process.
• Develop required reports for top management.
• Conduct organizational (Process, People, Asset) Assessment.
• Provide insight and advice on emerging process and control framework.
• Conduct the annual IT audit and report to relevant stakeholders as required.
