Summary
The Senior IT Sales Account Manager is responsible for managing strategic client accounts, driving revenue growth, and strengthening long-term customer relationships within the IT solutions and services sector.
Responsibilities
- Client Relationship Management
- Build, maintain, and strengthen long-term relationships with key clients.
- Understand client business objectives and align IT solutions accordingly.
- Act as a trusted advisor to clients by providing strategic recommendations.
- Ensure client needs are addressed effectively and professionally.
- Account Management
- Manage assigned accounts and oversee the full account lifecycle.
- Maintain strong engagement with stakeholders and decision-makers.
- Ensure delivery commitments are met according to agreed timelines and scope.
- Identify upselling and cross-selling opportunities within existing accounts.
- Sales Strategy Development
- Develop and execute account growth strategies aligned with company objectives.
- Identify new business opportunities within current client portfolios.
- Support business expansion initiatives and revenue growth plans.
- Collaborate with presales and technical teams to design competitive solutions.
- Client Satisfaction & Issue Resolution
- Serve as the primary point of contact for key client communications.
- Manage escalations and resolve issues promptly.
- Monitor customer satisfaction and maintain long-term partnerships.
- Conduct regular business reviews with clients.
- Data Analysis & Reporting
- Analyze customer data and sales performance metrics.
- Forecast account performance and revenue opportunities.
- Maintain accurate CRM records and account reports.
Provide insights and recommendations based on account analytics
Required Experience
- Bachelor's degree in information technology, Business Administration, or related field.
- 4-6 years of experience in IT sales, account management, or technology solutions sales.
- Proven track record of achieving or exceeding sales targets.
- Strong understanding of IT solutions, systems integration, or enterprise technology services.
- Excellent communication, negotiation, and presentation skills.
- Experience working with CRM systems and sales reporting tools.
- Strong problem-solving and stakeholder management skills.
