About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
Overview
About the role
At Orange Cyberdefense Egypt, we are building a high-performing team for one of our major worldwide tobacco customers.
We're looking for a Senior L3 Network Security Engineer & Technical Owner who combines deep technical expertise with leadership and customer engagement skills. This role acts as the ultimate technical escalation point and the primary customer-facing technical representative, ensuring operational excellence and driving strategic improvements.
Responsibilities
Advanced Technical Leadership
Serve as the highest escalation point for critical incidents and complex technical issues.
Perform in-depth root cause analysis and develop long-term solutions for recurring problems.
Lead design and architecture discussions for network and security infrastructure improvements.
Validate and implement major changes, upgrades, migrations, and patches with minimal disruption.
Customer Engagement
Act as the primary technical point of contact for the customer, ensuring alignment between technical operations and business objectives.
Maintain close communication with customer stakeholders, providing regular updates on incidents, changes, and service performance.
Participate in governance meetings and present technical reports, RCA findings, and improvement plans.
Act as a trusted advisor, recommending enhancements to network and security infrastructure.
Operational Excellence
Monitor and ensure adherence to SLAs for incident, change, and problem management.
Drive root cause analysis for major incidents and implement preventive measures.
Coordinate with vendors for advanced troubleshooting, patches, and hardware replacements.
Project & Change Management
Lead technical aspects of infrastructure projects and ensure successful delivery.
Assess risks for proposed changes and ensure compliance with change management processes.
Mentorship & Knowledge Sharing
Mentor L1, L2, and Senior L2 engineers, promoting best practices and advanced troubleshooting techniques.
Conduct technical workshops and contribute to documentation of SOPs and network diagrams.
Continuous Improvement
Identify opportunities to optimize performance and reliability of network and security systems.
Stay updated on emerging technologies and recommend adoption where applicable.
Education
About you
Bachelor's degree in Computer Science, Network Engineering, or a related field (or equivalent experience).
Experience
Minimum 8+ years of hands-on experience in network and security engineering.
Proven Expertise In
FortiGate Firewalls ,Manager and Analyzer
F5 Load Balancers
Ivanti Secure Access
Cisco Networking (Switches, Routers, Wireless Controllers, Meraki) and Fortigate SDWAN are a plus
Skills
Expert-level troubleshooting and problem-solving skills for complex network and security issues.
Strong proficiency in network architecture design and implementation.
Excellent communication and leadership skills for customer-facing interactions.
Ability to manage critical incidents under pressure and make strategic decisions.
Strong ownership, accountability, and decision-making capabilities.
Fluent in English (writing and speaking).
Certifications (Highly Desirable)
CCNP or CCIE
F5 Certified Technology Specialist (CTS)
Fortinet NSE 7 or higher
ITIL Foundation or higher for process management
Additional certifications such as PCNSE or equivalent are a strong plus.
You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
