The Senior Logistics Specialist is responsible for managing the complete lifecycle of customer orders, ensuring accuracy, timeliness, and compliance with policies and regulations. This include processing orders, coordinating with internal teams, updating customers, resolving issues, preparing documentation, and working with external stakeholders to guarantee smooth delivery and satisfaction.
Main Tasks
- Receive and review customer orders for accuracy, completeness, and compliance company policies and procedures.
- Enter customer orders correctly into the order management system, making sure that all the information is correct, verifying product specifications, quantities, and delivery dates.
- Confirm that the specifications of the customer are in accordance with the production capabilities of the facility.
- Prepare all required documentation for customer orders, maintaining accuracy and completeness of data.
- Track and monitor order status, proactively communicating updates and addressing delays.
- Act as the main customer liaison, offering updates on orders and resolving any inquiries or issues promptly and professionally.
- Resolve order discrepancies and provide effective solutions to customer concerns.
- Maintain accurate customer order records and provide necessary documents such as order confirmations, invoices, and delivery notes.
- Update ERP systems with real-time order information and status changes.
- Generate invoices for customers, once the order is ready for shipping.
- Ensure all required documentation, including shipping documents, certificates, and packing lists, are complete and compliant with regulations.
- Collaborate with planning and production teams to align customer orders with schedules, prioritize tasks, and ensure timely completion.
- Coordinate with logistics regarding order delivery and informs the customers accordingly.
- Maintain proper documentation and generate regular reports on order metrics, including order accuracy, processing times, and customer satisfaction.
