Senior Manager-Admin, Facilities & Transport

Job Specs:

Position: Senior Manager- Admin,Facilities & Transport

Location: Cairo, Egypt

Employment type: Permanent

Job type: Full time

Work Mode- Onsite

Job Summary:

The Manager Admin, Facilities, will oversee and manage all administrative, facilities, and transportation operations. This includes managing soft and hard services, ensuring compliance, driving cost-saving initiatives, maintaining high-quality service standards, and leading a high-performing team. The role requires hands-on leadership, strategic oversight, and active participation in daily operations.

Key Responsibilities:

Facilities Management (Hard & Soft Services):

• Oversee all soft services (housekeeping, cafeteria, security, etc.) and hard services (UPS, HVAC, CCTV, AccessControl, Fire Panel, and other critical equipment).

• Ensure timely and proper maintenance, upkeep, repair, or modifications of all facilities.

• Conduct daily site walkovers and document observations, ensuring all points are addressed within defined timelines.

• Maintain high standards for housekeeping and facility upkeep.

Compliance & Audits:

• Ensure compliance with statutory and organizational requirements.

• Coordinate audits such as ISO, PCI, and other client-specific audits.

• Maintain accurate records of all compliance documentation.

Client Engagement & Visits:

• Manage end-to-end client visits and ensure high standards of service during client interactions.

• Keep functional and local leaders updated on site-level information and operational status.

Transport Management:

• Oversee employee transportation services, ensuring route optimization and occupancy above 90%.

• Ensure compliance for vehicles, drivers, and transport policies.

• Take cost-saving initiatives and maintain proper documentation for all transport services.

Vendor & Contract Management:

• Manage all vendor relationships for admin, facilities, and transport services.

• Ensure vendors work according to SLAs, review SLAs monthly or twice-monthly, and maintain proper records.

• Ensure timely processing of POs, agreements, and invoices.

• Follow up rigorously to resolve all vendor-related issues promptly.

Process & Service Excellence:

• Ensure all processes related to admin, facilities, and transport are strictly adhered to without breaching SLAs.

• Take initiatives to improve services, optimize costs, and enhance employee experience.

• Prepare MIS reports and dashboards for weekly/monthly presentation to functional heads.

Team Leadership & Management:

• Lead, mentor, and align the team to achieve operational excellence.

• Work hands-on with the team, sharing workload including yourself and ensuring end-to-end completion of tasks.

• Foster a culture of accountability, collaboration, and continuous improvement.

On-Ground Operations:

• Be actively present on-site when required, especially during high workload, emergencies, or client visits.

• Ensure timely resolution of on-ground issues, both within the office and involving external coordination.

Qualifications & Skills:

• 12-15+ years of experience in administration, facilities, and transport management, preferably in BPO or corporate environment.

• Strong knowledge of hard and soft facilities management, transport operations, and compliance requirements.

• Excellent leadership, organizational, and stakeholder management skills.

• Hands-on approach, problem-solving skills, and ability to work under pressure.

• Excellent communication, reporting, and analytical skills.

Key Attributes:

• Proactive, result-oriented, and detail-focused.

• Strong team management and alignment capabilities.

• Customer-centric mindset with focus on operational excellence and continuous improvement.

• Ability to manage multiple priorities and take decisions on-ground independently.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds