Senior Manager/AI Cognitive Engines & Gen AI

Job Description

AI Application Support and Cognitive Engine Solutions play a critical role in deploying, managing, and enhancing Gen-AI applications, LLMs, and cognitive technologies like facial recognition, OCR, and biometrics (fingerprint and voice recognition).

These roles ensure robust infrastructure for POCs and production releases, maintain operational health, and align enhancements with business needs. They also enhance customer interactions, support sales teams, and leverage cognitive capabilities for internal organizational benefits.

Responsibilities

Play a pivotal role in deploying, managing, and enhancing AI applications and cognitive solutions. These roles ensure seamless integration of technologies such as facial recognition, OCR, and biometrics (fingerprint and voice recognition) across customer channels while driving operational excellence and innovation.

Technology Integration and Deployment:

Oversee the integration of cognitive technologies into customer channels and existing systems to enhance customer interactions and lifecycle management.

Manage the deployment of AI applications, ensuring proper infrastructure is arranged and maintained for efficient POC development and production operations.

Monitoring and Operational Excellence:

Regularly monitor AI applications in production environments to ensure optimal performance, compliance with licensing agreements, and minimal downtime.

Optimize resource utilization to achieve cost savings while maintaining peak operational efficiency.

Collaboration and Stakeholder Engagement:

Act as a bridge between development teams, IT, sales, and business units to prioritize and implement application enhancements aligned with strategic goals.

Maintain high satisfaction levels among stakeholders by ensuring continuous improvement and alignment with business needs.

Innovation and Market Exploration:

Lead projects to explore and adopt new AI technologies that transform business processes and align with strategic objectives.

Research market trends to identify opportunities for enhancing cognitive solutions.

Customer and Internal Support:

Enhance customer onboarding processes using cognitive technologies and provide tools to support sales teams in meeting customer needs effectively.

Advocate for internal utilization of cognitive solutions to improve efficiency, data security, and compliance with regulations and policies.

Qualifications

• Bachelors in Information Technology or Computer Science
• 6+ years of experience in data science or a related role

We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.

At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&[Confidential Information]