Senior Manager BaaS Client Solutions & Product Initiatives will be responsible to support our BaaS clients & key product initiatives supporting the growth and delivery of ruya's Banking-as-a-Service proposition.
Key responsibilities:
1. Partner Account Management
- Act as a key point of contact for selected BaaS partners, supporting ongoing engagement, servicing, reporting & issue resolution.
- Help manage day-to-day partner requests and ensure clear communication between external partners and ruya teams.
- Support the Head of Fintech Partnerships in managing relationships with fintechs, digital asset firms, lenders, payment companies, and embedded finance partners.
- Work with partners to understand their business models, product requirements, customer journeys, and operational needs.
- Help maintain strong partner satisfaction through timely follow-up, ownership, and practical problem-solving.
2. Product Initiatives and Special Projects
- Support key BaaS initiatives across areas such as digital assets, lending, accounts, cards, payments, and other embedded banking products.
- Help translate partner requirements into clear business, product, compliance, technology, and operational inputs.
- Track project actions, dependencies, timelines, and blockers to help ensure initiatives continue to move forward.
- Prepare meeting notes, action trackers, internal updates, and business summaries.
- Support the development of new BaaS use cases and product propositions under the guidance of the Head of Fintech Partnerships.
Job Requirements:
- Experience in Fintech, banking or related partnership type roles, with a good understanding of banking and financial products, cards & payments, lending & credit use-cases, and the general regulatory environment.
- Strong communication and stakeholder management skills.
- The ability to work well with internal teams across compliance, risk, technology, product, operations, and business.
- Good project coordination skills, including the ability to track actions, follow up, manage dependencies, and keep work moving.
- A curious and proactive mindset, with a willingness to get stuck in and see things through to completion.
- Strong attention to detail, especially when dealing with regulated products, partner requirements, and internal approvals.
- The ability to operate in a demanding, fast-moving environment with multiple stakeholders and competing priorities.
The following would be beneficial, but are not mandatory:
- Basic understanding of Islamic finance principles.
- Some understanding of digital assets.
- Basic understanding of payments, card issuing, acquiring, payment processing, or payment schemes.
- Experience supporting product launches, partner projects, commercial initiatives, or financial services propositions.
- Familiarity with Banking-as-a-Service, embedded finance, open banking, or platform banking models.
