Senior Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview.

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Global Payments Support & Enablement (GPSE) CoE is responsible for various Testing / Change Management engagements encompassing Payment platforms for EMEA, APAC, US and Canada regions. GPSE resources ensure Enterprise Change documentation and procedures are followed for compliance to the Change MRA2 governance.

Job Description.

GIN Product Owners are responsible for the health of the AIT they are working on by bridging the stakeholders (Product and Operations) and the technical teams. Product Owners are to have a deep understanding of the business and are able to translate change requests in a meaningful way to the technical organization. This role has management features including driving iteration goals and content, coordinating across other Product Owners and Stakeholders and establishing the acceptance criteria.

The ideal candidate would be someone who has strong experience of GIN application, Investigations process, managing the projects and communicating with stakeholders in senior management with various verticals.

• Input requirements into JIRA
• Participate in OpCo, Design Reviews, PI activities, and some project meetings to have the detailed information available to refine the EPICS
• Responsible to participate, review and approve the requirements/use cases
• Monitoring and evaluating product progress at each stage of the process
• Participate in Test Scenario reviews of testing (SQA & UAT) and ensure all the scenarios are covered.
• Work closely with Testing Teams and review the test results, highlight inputs if any.
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Participate in daily Scrum Calls to manage backlog and clarify domain / project related queries for Design / Development & Testing teams.
• Providing training to ops team on the scheduled changes.
• Defect Management and Manual process workaround agreement with Ops
• Interfacing with senior stakeholders across Tech & Ops organizations and able to gain right agreements
• Handle appropriate project governance activities including reporting

Responsibilities.

Requirements.

• Minimum of 5 years of work experience with projects, production support activities and/or payment operations
• Cross functional with strong business analysis, problem solving, quality management and organization skills
• Skilled in translating business requirements into user stories
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Experience in connecting with a diverse set of stakeholders to understand future business needs - is a continuous learner
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Excellent written and verbal communication skills
• Willing to learn and adapt to change
• Working knowledge of Windows and Microsoft Office
• Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
• Ability to understand the bigger picture (risks, dependencies)
• Strong knowledge of tools (GIN, Jira, ALM, qTest, Octane, Excel, PowerPoint, Outlook)

Education.

Any bachelor's degree

Experience Range.

5-10 years

Foundational skills.

• Active Listening
• Attention to Detail
• Collaboration
• Critical Thinking
• Communications
• Decision Making
• Oral Communications
• Prioritization
• Problem Solving
• Adaptability
• Customer and Client Focus
• Data Management
• Risk Management

Desired skills

• Working knowledge of GIN application, Investigation process, SWIFT, ISO 20022 formats
• Experience of the Agile software delivery methodology
• Experience with large scale projects test management
• Executive reporting and presentation skills

Work Timings.

12.30 pm to 9.30 pm

Job Location.

Chennai

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview.

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Global Payments Support & Enablement (GPSE) CoE is responsible for various Testing / Change Management engagements encompassing Payment platforms for EMEA, APAC, US and Canada regions. GPSE resources ensure Enterprise Change documentation and procedures are followed for compliance to the Change MRA2 governance.

Job Description.

GIN Product Owners are responsible for the health of the AIT they are working on by bridging the stakeholders (Product and Operations) and the technical teams. Product Owners are to have a deep understanding of the business and are able to translate change requests in a meaningful way to the technical organization. This role has management features including driving iteration goals and content, coordinating across other Product Owners and Stakeholders and establishing the acceptance criteria.

The ideal candidate would be someone who has strong experience of GIN application, Investigations process, managing the projects and communicating with stakeholders in senior management with various verticals.

• Input requirements into JIRA
• Participate in OpCo, Design Reviews, PI activities, and some project meetings to have the detailed information available to refine the EPICS
• Responsible to participate, review and approve the requirements/use cases
• Monitoring and evaluating product progress at each stage of the process
• Participate in Test Scenario reviews of testing (SQA & UAT) and ensure all the scenarios are covered.
• Work closely with Testing Teams and review the test results, highlight inputs if any.
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Participate in daily Scrum Calls to manage backlog and clarify domain / project related queries for Design / Development & Testing teams.
• Providing training to ops team on the scheduled changes.
• Defect Management and Manual process workaround agreement with Ops
• Interfacing with senior stakeholders across Tech & Ops organizations and able to gain right agreements
• Handle appropriate project governance activities including reporting

Responsibilities.

Requirements.

• Minimum of 5 years of work experience with projects, production support activities and/or payment operations
• Cross functional with strong business analysis, problem solving, quality management and organization skills
• Skilled in translating business requirements into user stories
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Experience in connecting with a diverse set of stakeholders to understand future business needs - is a continuous learner
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Excellent written and verbal communication skills
• Willing to learn and adapt to change
• Working knowledge of Windows and Microsoft Office
• Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
• Ability to understand the bigger picture (risks, dependencies)
• Strong knowledge of tools (GIN, Jira, ALM, qTest, Octane, Excel, PowerPoint, Outlook)

Education.

Any bachelor's degree

Experience Range.

5-10 years

Foundational skills.

• Active Listening
• Attention to Detail
• Collaboration
• Critical Thinking
• Communications
• Decision Making
• Oral Communications
• Prioritization
• Problem Solving
• Adaptability
• Customer and Client Focus
• Data Management
• Risk Management

Desired skills

• Working knowledge of GIN application, Investigation process, SWIFT, ISO 20022 formats
• Experience of the Agile software delivery methodology
• Experience with large scale projects test management
• Executive reporting and presentation skills

Work Timings.

12.30 pm to 9.30 pm

Job Location.

Chennai