About the Role
We are seeking an experienced and visionary Senior Manager / Director of Digital Transformation to drive enterprise-wide digital initiatives and lead the organization's transformation agenda.
This role will be responsible for shaping and executing the digital transformation strategy, modernizing business processes, accelerating digital adoption, enhancing customer and employee experiences, and leveraging emerging technologies to deliver measurable business outcomes.
The ideal candidate is a strategic thinker with strong leadership capabilities, a track record of delivering complex transformation programs, and the ability to bridge business and technology to create lasting organizational impact.
Key Responsibilities
Strategic Leadership
- Develop and execute the organization's digital transformation roadmap aligned with strategic objectives.
- Identify opportunities to improve business performance through digital solutions, automation, data, and innovation.
- Advise executive leadership on emerging technologies, digital trends, and transformation opportunities.
- Establish transformation governance, success metrics, and benefits realization frameworks.
Transformation Delivery
- Lead enterprise-wide transformation initiatives from strategy through implementation and adoption.
- Manage complex cross-functional programs involving business, technology, and external partners.
- Oversee transformation portfolios, ensuring delivery within scope, budget, and timelines.
- Drive operational excellence through process redesign and digital enablement.
Business Process Innovation
- Assess, redesign, and optimize business processes to improve efficiency and service delivery.
- Champion automation, workflow digitization, and data-driven decision-making.
- Promote a digital-first culture across the organization.
Technology & Innovation
- Evaluate and implement emerging technologies including AI, analytics, automation, cloud, and enterprise platforms.
- Partner with technology teams to ensure solutions support business requirements and long-term objectives.
- Identify innovative approaches that enhance customer, investor, employee, and stakeholder experiences.
Change Management
- Lead organizational change and adoption programs to maximize transformation success.
- Develop communication, engagement, training, and stakeholder management strategies.
- Foster a culture of innovation, agility, and continuous improvement.
Stakeholder Engagement
- Build strong relationships with executive leadership, department heads, and external partners.
- Present transformation strategies, business cases, and progress updates to senior stakeholders.
- Influence and drive alignment across diverse business functions.
Requirements
- Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, or a related discipline.
- Master's degree (MBA or equivalent) preferred.
- 10-15+ years of experience in digital transformation, technology strategy, business transformation, or a related field.
- Proven track record of successfully leading large-scale transformation initiatives.
- Strong understanding of business process improvement, operating model transformation, and digital enablement.
- Experience managing senior stakeholders and cross-functional teams.
- Demonstrated ability to drive organizational change and transformation adoption.
Preferred Qualifications
- Experience within government, financial services, real estate, infrastructure, aviation, energy, or other complex regulated sectors.
- Exposure to AI, advanced analytics, automation, cloud technologies, and enterprise platforms.
- Experience with Microsoft technologies, including Dynamics 365, Power Platform, Azure, and data analytics platforms.
- Certifications such as PMP, Prosci, Agile, TOGAF, Lean Six Sigma, or equivalent are advantageous.
Key Competencies
- Digital Transformation Leadership
- Strategic Planning
- Innovation Management
- Business Process Reengineering
- Change Management
- Stakeholder Management
- Program & Portfolio Management
- Data & Analytics
- Executive Communication
- Commercial Acumen
- Leadership & People Development
