Senior Manager, Kitchen Planning & Insights Team

Yellow Ribbon Industries Pte Ltd is a wholly-owned subsidiary of Yellow Ribbon Singapore that provides laundry and linen management services, food and business solutions, and transitional residential programme.

About the role

Support the Deputy General Manager (Kitchen) in overseeing the planning, coordination and performance of YRI Kitchen operations, ensuring the delivery of safe, high-quality and cost-effective food services that meet operational and contractual requirements. Drive operational excellence by coordinating business performance, production planning, supply chain, quality assurance, food safety, compliance and continuous improvement initiatives across all institutional kitchen operations. Build and maintain strong working relationships with key stakeholders, key suppliers and internal departments, to ensure seamless operations and service delivery.

Key responsibilities

• Support the Deputy/Assistant General Manager in performance reviews, budget monitoring and management reporting

• Develop and monitor performance dashboards and Key Performance Indicators (KPIs) to monitor operational and business performance

• Analyse operational data, such as production output and wastages, manpower utilisation, meal shortages, hygiene and workplace safety indicators, and service feedback

• Provide recommendations for improvement in operational performance, cost efficiency and customer satisfaction

• Conduct root cause analysis on operational issues and recommend corrective and preventive actions

• Work closely with Operations to ensure compliance with regulatory requirements and food safety standards, e.g. SFA policies, HACCP, ISO standards

• Develop and implement quality assurance initiatives, audit plans, compliance reviews and inspection schedules across Kitchen operations

• Monitor and track corrective and preventive actions arising from audits, inspections, and non-conformance findings

• Lead and/or participate in strategic and transformation initiatives to enhance systems, processes, and business performance

• Lead, coach and develop the Kitchen Planning & Insights team to achieve departmental objectives

About you

• Degree in any discipline with supervisory or team management experience

• Relevant management and planning experience in F&B industry

• Minimally 3 years experience in customer service, operations coordination, account management

• Proven experience in operations or service delivery management, preferably in healthcare or hospitality.

• Proficient in Microsoft Office with hands-on experience in data reporting, KPI tracking and other reporting tools

• Strong communication and interpersonal skills, with the ability to engage confidently with clients and stakeholders

• A proactive problem-solver with a strong sense of ownership and follow-through

• Able to multitask effectively, and manage time-sensitive clients, and work under pressure

• Experienced managing clients for a minimum of one year

• Team player who possesses leadership and supervisory skills in managing rank and file employees of minimum one year