Senior Manager - Production & Technical Integration

Job Summary:

Lead Expo-wide Events & Entertainment (E&E) production operations, ensuring effective planning, coordination, operational readiness, and execution of productions across all venues and event sites. Oversee venue operations, back-of-house (BOH) activities, rehearsals, logistics, and show operations, while ensuring seamless integration of production delivery requirements with site-wide operational services. Support the successful delivery of E&E experiences through operational excellence, cross-functional coordination, and production readiness across the Expo ecosystem.

Responsibilities:

Production Operations Management:

• Lead the delivery of Expo-wide E&E production operations across venues and event sites, ensuring production activities are executed safely, efficiently, and in accordance with approved plans.
• Oversee production operational schedules, workflows, and resource deployment.
• Monitor production performance and resolve operational issues to maintain continuity of operations.

Venue Operations & BOH Management:

• Oversee venue operations and back-of-house (BOH) activities to ensure venues, facilities, and production areas are operationally ready.
• Direct venue setup, changeovers, occupancy transitions, and production support activities in line with event requirements.
• Ensure compliance with operational standards, safety requirements, and established procedures.

Rehearsals & Show Operations:

• Lead the planning and execution of rehearsals to ensure operational, production, and stakeholder readiness.
• Oversee show operations across venues and event locations, ensuring smooth execution and effective coordination among production teams.
• Manage operational responses to production-related issues during rehearsals and live events.

Logistics & Resource Coordination:

• Oversee production logistics, including the movement, deployment, and recovery of equipment, materials, personnel, and operational resources.
• Coordinate the allocation and utilization of production resources to support multiple concurrent events and productions.
• Ensure timely availability of assets and services required for successful production delivery.

Operational Readiness:

• Lead operational readiness activities for productions and events, ensuring all operational requirements are in place prior to delivery.
• Conduct readiness assessments and coordinate mitigation plans to address identified operational gaps and risks.
• Ensure production teams, venues, and supporting services are prepared for live operations.

Site-wide Operational Integration:

• Integrate production delivery requirements with site-wide operational services, ensuring alignment across all operational interfaces.
• Coordinate with relevant operational functions to support seamless event execution and venue operations.
• Ensure production requirements are incorporated into broader Expo operational planning and readiness activities.

Stakeholder Management & Reporting:

• Act as the primary operational liaison between production teams and internal operational stakeholders.
• Support the Senior Director - Production & Technical Integration by providing operational updates, readiness assessments, and performance reports.
• Foster effective collaboration across functions to ensure successful delivery of E&E experiences.

Educational Qualifications:

• Bachelor's degree in Event Management, Production Management, Operations Management, Engineering, Business Administration, or a related field.
• Master's degree in a relevant field is preferred.

Professional Certifications Preferred:

• PMP, or other recognized project management, event production, operational risk, or HSE certification is preferred.

Experience:

• A minimum of 8 years of relevant experience for a bachelor's degree, including supervisory or managerial experience.

Nature of Experience:

• Experience in managing large-scale entertainment, events, or production operations within complex, multi-stakeholder environments.
• Experience overseeing venue operations, back-of-house (BOH) activities, rehearsals, logistics, and show operations.
• Experience leading operational readiness planning and execution for live events and productions.
• Experience integrating production requirements with site-wide operational services to support seamless event delivery.
• Experience liaising with internal operational teams to support the planning, coordination, and delivery of entertainment and event operations.
• Experience managing contractors, service providers, and cross-functional teams in fast-paced event environments.
• Experience delivering high-profile events, exhibitions, festivals, or large-scale public experiences.

Job Specific Skills:

• Strong knowledge of production operations, event delivery workflows, and venue management practices.
• Strong ability to plan, coordinate, and execute venue operations, rehearsals, logistics, and show operations across multiple event environments.
• Strong operational readiness planning, coordination, and execution capabilities.
• Strong ability to integrate production requirements with site-wide operational services and operational support functions.
• Strong ability to manage operational risks, issues, contingencies, and competing priorities within dynamic event environments.
• Strong stakeholder management, cross-functional coordination, communication, problem-solving, and decision-making capabilities.