Senior Manager, Sales Key Account

DHL Global Forwarding

10-12 Years

Singapore

Posted 3 months ago
Be among the first 10 applicants

Job Description

IN THIS ROLE YOU WILL:

Manages and drives performance of Key Account Specialist Team
Prepares and communicates the long-term sales strategy and/or plan and annual sales forecast for the respective department
Delivers financial results in line with agreed revenue & margin budgets and targets
Drives performance improvement of Key Account group to achieve Sales KPI
Plans and manages the portfolio of accounts of the Key Account Team
Invests in critical relationships between CSI/ MNC/ SC Customers and DGF organization
Provides industry expertise to the team and management, driving the growth of focus sectors
Supports and facilitates Sales skills/process training relevant to the Key Account Channel
Performs quarterly reviews, identifies and reports performance variance to senior management, thereafter, devises/imposes necessary counteractive actions as applicable
Ensures compliance to the requirements of Quality Management System in accordance to the relevant quality procedures and quality manual
Provides leadership and manages expectations to team of Sales/ Key Account Managers / Supports
Appointed to groom and train junior staff for continuity plans. Provides coaching to staff and manage sales performance
Engagement with regional team as well as internal Product Groups
Performs general administrative functions and maintenance of staff discipline, leave application and involvement in annual budgeting process
Point of escalation for all commercial / operational matters within the team.

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers
Experience in managing and coaching a team of Freight Sales professionals
Proven track record in developing and growing business with assigned portfolio of customers through RFQ customised solutions selling
Good understanding of sector trends in the freight forwarding industry
Able to identify customer needs by gathering information and building long-term relationships through value creation
Well developed communication and presentation skills
Diploma/ degree with more than 10 years of relevant working experience in a MNC environment
We regret to inform that only shortlisted applicants will be contacted further by the hiring team.**

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About Company

DHL Global Forwarding

Job ID: 146766879

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Last Updated: 23-07-2026 09:34:18 PM

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