Senior Manager, Talent Acquisition

Senior Manager, Talent Acquisition

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most-respected brands.

VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from another private equity firm. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.

For more information about VXI, visit: www.vxi.com

For more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions

About the Opportunity

We are seeking a dynamic Senior Manager, Talent Acquisition to lead our recruitment efforts in Egypt. The ideal candidate will be responsible for designing and implementing strategic hiring initiatives, attracting top-tier talent, and ensuring a seamless recruitment process. This role requires a hands-on leader with strong internal stakeholder and client management skills and a deep understanding of high-volume and corporate hiring in the BPO industry.

Key Responsibilities

• Lead the recruitment efforts for both high-volume agent and corporate leadership positions, collaborating with senior management to understand strategic hiring needs.
• Develop and implement targeted sourcing strategies to attract and acquire high caliber talent.
• Oversee the recruitment for corporate and functional roles, working closely with department heads to identify staffing requirements.
• Develop and maintain a robust pipeline of candidates for various business functions.
• Develop and execute comprehensive recruitment strategies aligned with organizational objectives.
• Stay abreast of industry trends and best practices to continuously improve recruitment processes.
• Lead and mentor a team of recruiters, providing guidance, training, and support through effective change management.
• Foster a collaborative and high-performance culture within the talent acquisition team.
• Collaborate with hiring managers and business leaders to understand workforce planning needs.
• Build strong relationships with both internal stakeholders and clients to ensure a clear understanding of hiring requirements.
• Contribute to the development and enhancement of the organization's employer brand.
• Implement initiatives to attract and retain top talent in a competitive BPO market.
• Establish key performance indicators (KPIs) to measure the effectiveness of recruitment efforts.
• Provide regular reports and insights on recruitment metrics, trends, and accomplishments to leadership

Desired Experience and Skills

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 8+ years of experience in talent acquisition, with a focus on high-volume, leadership, corporate, and functional role hiring in the BPO industry.
• Proven experience in managing high-volume hiring projects.
• Strong leadership and team management skills.
• In-depth knowledge of recruitment strategies, sourcing techniques, and candidate assessment methods.
• Excellent communication and interpersonal skills.
• Familiarity with applicant tracking systems (ATS) and other HR technologies, preferably Workday.
• This role offers an exciting opportunity for an experienced Talent Acquisition Manager to contribute to the growth and success of our organization by strategically acquiring top talent in the dynamic BPO industry.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

Location: Onsite in Cairo, Monday through Friday, during US Business Hours

Department: Human Resources & Talent Acquisition

Reporting to: VP, Global Talent Acquisition

Work Type: Full-time, permanent