We are seeking a dynamic and results-driven Senior Manager - Telesales to lead and scale telesales operations across 4-5 telesales centres in different geographies, managing a workforce of 150-200 telecallers. This role requires a leader who is both strategic and hands-on, capable of driving performance through data-driven decisions, motivating large teams, and ensuring consistent sales excellence. The ideal candidate comes with proven telesales experience, strong analytical skills, and the ability to operate in high-growth, fast-paced environments. Experience in Insurance or Fintech sectors is highly preferred.
Team And Centre Management
The candidate will have responsibilities across the following functions
:
- Lead, manage, and motivate a team of 150-200 telecallers across 4-5 telesales centres.
- Manage telesales managers, supervisors, and team leaders, ensuring alignment with business goals.
- Establish and enforce sales processes, quality standards, and performance benchmarks.
Sales Strategy And Execution
- Develop and execute telesales strategies to drive customer acquisition, revenue growth, and retention.
- Ensure achievement of monthly, quarterly, and annual sales targets across centres.
Process And Performance Optimisation
- Use CRM and analytics tools to monitor lead funnel, track KPIs, and improve conversion rates.
- Conduct regular reviews of sales scripts, pitch quality, and customer engagement.
- Identify process bottlenecks and implement improvements for efficiency and productivity.
Data-Driven Decision Making
- Analyse sales performance data across centres to identify trends, strengths, and areas of improvement.
- Prepare dashboards, MIS reports, and present insights to senior leadership.
- Implement incentive models and productivity benchmarks based on data insights.
On-Ground Involvement
- Be hands-on and willing to work on the ground with telecallers to understand challenges.
- Conduct floor walks, sit in on live calls, and provide coaching for skill development.
- Ensure a culture of discipline, motivation, and accountability.
Customer-Centric Focus
- Ensure telesales teams follow a consultative and customer-first sales approach.
- Monitor customer feedback to continuously improve telecalling practices.
Requirements
- Education: Minimum 10th & 12th with 80% & above marks.
- Graduation and MBA preferred.
- Experience: Minimum 5+ years in telesales, with proven success in managing large telesales teams (150+ telecallers).
- Experience in Insurance or Fintech domains strongly preferred.
- Strong analytical skills; ability to take a data-driven approach to decision-making.
- Hands-on leader who can balance strategy with ground-level execution.
- Excellent communication, leadership, and people management skills.
- Proficiency in CRM tools, lead funnel management, and telesales analytics.
- Note: Candidates with an EdTech background will not be considered.
Performance Metrics (KRA/KPI)
- Achievement of sales targets across all telesales centres.
- Lead-to-conversion ratio improvement.
- Average revenue per telecaller.
- Attrition control and employee engagement.
- Customer satisfaction and compliance scores.
- Adoption and utilisation of CRM & analytics tools.
This job was posted by Sneha Gupta from Livekeeping.
