JOB PURPOSE:
The Senior ERP Functional Consultant supports the IT Director by handling the ERP functions for our organization. This includes monitoring, managing, and enhancing the ERP systems and training the necessary departments as and where required.
KEY ACCOUNTABILITIES:
ERP Users and Application Support
- Supports users of the Finance/HR/Payroll and Purchasing ERP Applications by providing training, guidance and resolving any issues during daily activities performed on the Finance/HR/Payroll and Purchasing modules
- Investigates complaints and claims about ERP / Finance/HR/Payroll and Purchasing applications behavior
- Ensure that the required hot fix is applied to AX application.
- Assists in implementing the support plan, creates and executes test scripts
- Develops reports using ERP Development Tools
- Develops Alerts based on user defined application/business critical events
- Escalates unresolved issues to Microsoft Support and follow up with the MS Support Engineers
- Develops instructional courseware, prepares user manuals and conducts end user trainings
- Ensures MS dynamic availability and consistency, and redundancy and DR availability
- Escalates unresolved issues to IT / Vendor and successfully engages in multiple initiatives simultaneously
ERP Business Requirement gathering
- Participates in data gathering and providing ERP/Finance/HR/Payroll and Purchasing project deliverables and content.
- Works with End users to understand their business requirements and conduct gap analysis
- Converts requirements to functional specs and functional design documents
- Defines and evaluates Finance/HR/Payroll and Purchasing business processes based on business requirements and best practices, as well as mapping against ERP software functionality
- Ensures consistency with the business requirements and expectations
- Analyzes the requirements and map it to current processes and systems
- Enhances the MS Dynamic system using a propagate change management process where possible
- Implements new MS Dynamic solutions satisfying these requirements
- Coordinates with users to check their feedback
ERP Planning
- Develops capacity plans for upgrading the ERP systems that meet the growth, scale, and changing needs of our business.
- Ensures that all stakeholders have access to the most updated technology to support the business growth
ERP Projects Management
- Assists and participates in ERP Project planning, testing, change control, and making estimates for enhancements
- Facilitates the implementation and support of Dynamics AX Finance, HRMS, Payroll and Purchasing modules
- Design, configuration and testing of core Dynamics AX Finance, HRMS, Payroll and Purchasing modules
ERP security
- Implements the ERP security initiatives, benchmarking our security capabilities with industry best practices
- Provides information and advice to the IT manager on ERP and applications risks and issues as appropriate
- Monitors the required ERP patches to protect us from viruses and spam.
- Ensures confidentiality, integrity and availability of all information dealt with by the employees by understanding and implementing the ISMS framework
ERP Documentation
- Documents the ERP project using the document management system
- Ensures all ERP configuration and changes e.g. hot fixes, setting changes etc. are documented for reference and records
- Prepares before going live e.g. technical tasks like uploading, customized functions and develop document /setup reports
QUALIFICATIONS, EXPERIENCE AND SKILLS:
- Bachelor's degree in computer science, Information Technology, or any related field.
- Minimum of 8 years of experience in ERP systems
- Strong knowledge in Microsoft D365 F&O
- Understanding information security management
- Good problem-solving skills
- Ability to cope with conflicting demands and to prioritize tasks
- Analytical skills with attention to details
- Ability to take a project through from conception to completion
- Excellent command of English and preferably Arabic
- Solid command of MS Office
