MedNet Egypt is one of the leading managed care service organisation that caters to healthcare needs. We are looking for a skilled Network Officer who will Manage operations in the Network team which includes the development of the health care service provider network of the MedNet in accord with business plan.
Your Job
- Receiving the Checkup request from the Insurance Companies and book the appointment on the selected providers.
- Collecting the results and send it the Insurance Companies.
- Reply client's complaints which are sent from customer service or client relation and investigation in complaints as second line
- Reactivation of suspended service of providers &work to solve the issue of provider
- Reply providers inquiry received by phone,meeting or call centre and record all the requests.
- Follow up with finance provider payment and send PO to providers by email or to be printed with cheques
- Send swift codes to providers upon request
- Update provider data maintenance for any additions
- Update providers branches and stop terminated providers on system after doing all investigations & test call
- Support in NW campaign for any new instructions
- Check cash rates by test call to providers with renewals requests
- Identify opportunities for continuous improvement of network development and management operations and systems,processes and practices considering international leading practices, improvement of business processes, cost reduction and productivity improvement.
- Meeting providers to maintain relation with them &reply to their inquiries
Your Profile:
- Medical doctor or Diploma in Hospital Administration / Allied healthcare sciences like Physiotherapy, Pharmacy, Radiology, Laboratory technician, Biology or Chemistry.
- 2-3 years experience in a network environment in the local TPA/medical insurance sector or health insurance industry would be plus.
- Computer literacy (MS Office, Excel, PowerPoint)
- Excellent interpersonal and negotiation skills
- Excellent written and verbal communication skills.
- Verbal and written communication skills in English.
- Strong leadership, planning and organisational skills
- Analytical and problem-solving skills
- Willingness to travel extensively locally and internationally.
