Transguard Workforce Solutions continues to lead the UAE market as a trusted partner for innovative and fully integrated HR services. With more than a decade of experience and a highly skilled team, we are proud to support organizations across the region with tailored workforce solutions.
We are currently hiring a Senior Officer - BAF Trade on behalf of a prestigious client, based in their Dubai office.
Job Purpose:
- Manage day to day operations of BAF Trade and Imports related activities efficiently; ensure that the Customers are provided with quality service in line with published SLAs / TATs.
- Provide necessary guidance and advice to Outsourced Team (WNS) ensuring seamless processing of Trade Transactions
- Proactively manage all issues related to housekeeping, internal audit, fraud, TBML,Compliance and internal controls maintaining end to end ownership.
Job Responsibilities:
- Coordinate with offshore team to ensure seamless functioning of Trade Finance Operations enabling timely completion of all transactions maintaining SLA & TAT maintaining end to end ownership.
- Interact consistently with the following teams on matters related to Trade Finance Operations:
- Institutional /Corporate Team, Business / Service Delivery Teams., Branch RMs, CAMs , Islamic Trade team and FI.
- Review and approve high value trade transaction including but not limited to Imports LC, Document checking, Back - to- Back LCs, Loans under TR, IBC.
- Coordinate with various departments of CBD – IT department, FI, FC and Treasury in achieving immediate remedy for issues related to Imports Transaction processing.
- To ensure that the Bank's laid down policies and procedures and local/international regulations are always being adhered to daily Balancing of GL Accounts - WIP, Payable & Receivable accounts. Prompt actions to be taken to resolve any differences identified.
- SLA & TAT - Monitor and ensure that All Customer requests are processed within SLA
- Exercise caution to eliminate all sorts of risks due to BPO – report and seek immediate remedy for issues if any.
- Monitor all customer complaints and take immediate remedial action in coordination
with offshore team. Ensure that such complaints do not recur.
- Handle relatively complex issues and review drafts of transactions as and when referred by customer service / outsourced team.
- Refer complex clauses to legal department for their concurrence ( if any)
- Back up for Unit Head & TL's under other areas of Trade.
- Handle claims and Court orders pertaining to Imports transactions.
- Periodic reporting to management on any MIS relating to Imports transactions.
Skills :
- Degree in Business Management, Services or related Commercial discipline.
- CDCS Certification
- 8 - 10 years work experience in a Bank with at least 5 years in team lead role.
- Preferable: experience of working on system enhancements/ requirements.
