Senior Officer – Customer Readiness & Change Management (Emiratization)

Key Responsibilities:

• Coordinate and document all activities under the Customer Impact & Readiness Calendar.
• Collect, structure, and translate technical or operational updates into clear impact summaries and key messages for distribution.
• Facilitate readiness calls, briefings, and updates between impacted teams to ensure shared understanding and alignment.
• Track dependencies and ensure that the responsible owners deliver their part of the communication and readiness materials.
• Support internal awareness and adoption campaigns by coordinating with relevant business and marketing teams.
• Monitor post-change readiness and adoption outcomes, escalating gaps or unclear ownership to the Lead.
• Maintain a single source of truth for customer-impacting releases, downtimes, and communications.
• Ensure consistent version control, timely updates, and accessibility of change communication to all relevant teams.
• Support structured review and documentation for post-change lessons learned and improvement actions.
• All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Work Experience:

• 3 – 4 years experience in change coordination, readiness, or enterprise communication roles within banking or large organizations.

Education:

• Degree in Communications, Business, or Operations.