About the job
A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, Middle East, Africa and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world.
Al Afaq Insurance Brokers, a company of Chedid Capital, is looking for a Senior Officer - General Insurance to join its growing team.
Joining our 1700 dynamic team member, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.
Responsibilities
- Abide by the policies and procedures of customer service practices.
- Manage relationships with customers by ensuring quality of service provided and continuous follow up.
- Work closely with clients, insurers, sales team, and agents to make sure the customer's interests are being served.
- Technical knowledge and advise to client on complex insurance programs such as Engineering, Property, Marine, Liability, specialty lines, and casualty. Motor and workmen compensation is a plus but not core.
- Assist in resolving key issues with customers such as quotes, endorsements, extensions, and complaints and delays in contract documents and collection.
- Communicate group renewal advice as well as sales proposals, follow-up & update Senior Manager on their status on a weekly basis.
- Prepare presentations for new as well as renewed policies.
- Coordinate internally for further requirements & communicate externally as needed.
- Strict adherence to set communication timelines. These would involve set timeframes on responses to emails (acknowledgements as well as final closures) as well as answering the phone.
Requirements
- Bachelor's degree in business administration, Engineering, or equivalent in a similar field.
- 6+ years of experience in Insurance Underwriter, Insurance Broker/CS/Account Executive – General Lines, or Loss Adjustor.
- Fluency in both Arabic and English is required.
