Senior Officer Housekeeping - Zabeel House The Greens

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Zabeel House The Greens

Located in the social heart of Dubai with close proximity to Palm Jumeirah, Jumeirah Zabeel House The Greens offers travellers a range of facilities including co-working spaces, a rooftop pool, a fitness centre, two outdoor padel courts, and wellness and dining facilities. 

 About the Job

An exciting opportunity has arisen for a Senior Officer – Housekeeping to join Zabeel House The Greens.

The main duties and responsibilities of this role include:

• Receive, record, and coordinate guest and housekeeping requests accurately and professionally.
• Assign and monitor requests through housekeeping systems such as HotSOS and Opera, ensuring completion within required timeframes.
• Follow up on VIP rooms, priority and arrival rooms, DND rooms, special requests, and outstanding housekeeping tasks.
• Liaise closely with Housekeeping colleagues, Front Office, Engineering, and other departments to ensure guest requests and operational matters are handled promptly.
• Maintain accurate departmental records, logbooks, handover notes, discrepancy reports, lost and found records, and other required documentation.
• Monitor room status and communicate relevant updates to Housekeeping Team Leaders and colleagues to support timely room readiness.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 1 to 2 years of experience in Housekeeping, preferably in an order taker, coordinator, administrator, or similar role within a hotel or hospitality environment.
• Good understanding of housekeeping operations, guest service standards, and departmental procedures.
• Excellent communication, coordination, and interpersonal skills, with the ability to interact confidently with guests and colleagues from diverse cultural backgrounds.
• Strong organizational skills, attention to detail, and the ability to maintain accurate records and follow up on multiple requests.
• A positive, professional, and guest-focused attitude with the ability to work effectively in a fast-paced environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include: 

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)