Senior Officer - Mid Corporate (UAE National)

Job Purpose:

Support the Mid Corporate Team to grow a portfolio of profitable customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets.

Key Roles and Responsibilities:

•Assist in preparing credit applications by assessing business, financial, industry, market, buyer, supplier, and product/service risks in accordance with the bank's prescribed format.

•Extract, review, and analyze financial statements, cash flow forecasts, and other complex financial reports to provide accurate risk assessments.

•Review and verify documentation during both the pre-approval and post-approval stages of the facility lifecycle to ensure compliance with bank policies.

•Support the team in the day-to-day administration and monitoring of the client portfolio, ensuring records are accurate and up to date.

Customer /Service

•Assist the Senior Vice President or Vice President in managing the bank's relationship with customers within the assigned mid-corporate portfolio tier.

•Respond promptly and professionally to client queries, ensuring all interactions align with the bank's established service standards.

•Support efforts to improve customer service outcomes and overall satisfaction across the managed portfolios.

•Proactively identify client needs and ensure that all customer files and related records are maintained in compliance with the bank's policies and applicable regulatory requirements.

Risk

•Identify acceptable levels of credit risk in alignment with the Bank's Risk Appetite Statement, while optimizing profitability from each transaction.

•Promote and uphold a strong risk management culture consistent with the Bank's values and governance framework.

•Proactively identify and escalate risks and issues related to assigned responsibilities through service requests in Ignite; ensure adherence to the Bank's complaint resolution process to uphold service standards and mitigate potential losses.

•Foster a safe environment where team members are encouraged to raise and discuss risks or concerns openly with leadership.

•Ensure high standards of data quality by maintaining accurate and timely information in the Bank's systems and related documentation.

•Coordinate with relevant teams to ensure timely closure of outstanding audit issues.

•Track and monitor covenant conditions, insurance coverage and expiry , and other relevant obligor-related documentation.

•Monitor post-approval processes, including disbursal and related operational steps, to ensure timely execution and compliance.