Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.
We are currently recruiting a Senior Officer - Reimbursement & TPA Claims for one of our client, based out of their office in Abu Dhabi, UAE.
Job Summary:
We are looking for a detail-oriented and proactive Senior Officer - Reimbursement & TPA Claims to handle end to end claims adjudication, ensuring accurate and timely processing while adhering to company policies and regulatory requirements
Job Responsibilities:
- Review, validate, and process medical reimbursement claims in accordance with policy terms, medical necessity, and regulatory guidelines (DHA/DOH).
- Scrutinize claims thoroughly, ensuring completeness of documentation including invoices, prescriptions, medical reports, and pre-authorizations.
- Identify valid vs. non-compliant claims and process approvals in line with the authority matrix.
- Handle walk-in customers and respond to client/broker queries via phone and email with clarity and professionalism.
- Monitor and manage TPA claims, including submissions, high-cost claims, daily settlements, and dashboard reporting.
- Ensure claims exceeding TPA limits are escalated and approved appropriately.
- Detect potential fraudulent or abusive claim patterns and escalate to management.
- Reject ineligible claims with accurate denial codes and proper justification.
- Collaborate with audit/medical evaluation teams on complex cases.
- Maintain consistent dual-check processes to ensure accuracy and quality.
- Contribute to process improvements, cost containment initiatives, and regular updates of medical coding knowledge.
Job Requirements:
- Bachelor's degree in Medicine, Dentistry, Pharmacy, Nursing, or Paramedical Sciences
- 3-5 years of relevant experience in medical claims, insurance, or TPA operations
- Professional certifications such as CPC / AHIMA (preferred)
- Strong understanding of medical adjudication, insurance policies, and healthcare regulations
- Strong analytical and attention-to-detail skills
- Knowledge of reimbursement processes and TPA frameworks
- Excellent communication and customer service skills
- Ability to handle high volumes with accuracy and efficiency
- Sound judgment in fraud detection and claims validation
- Full professional proficiency in English
