Senior Officer, TSSO - Support Systems

Job Description

• System Management
• Maintain production systems and resolve any issues
• Satellite Applications support
• Application Integration and API Calls
• Cards services
• Coordinate with vendors on system updates and requested changes
• Obtain updates/changes and arrange for implementation.
• Provide work schedule with timelines.
• Software Development:
• Obtain requirements from Business groups.
• Analyze business requirements in the CR and coordinate with vendors and internal staff for development and delivery
• Test and evaluate patches developed in-house or received from vendors before submitting for UAT
• Conduct Pretest with users - Demonstration to the users on new and upgraded software.
• Business unit support:
• Support during UAT
• Trouble-shoot systems
• Ensure business unit has required systems support
• Reports:
• Provide business with the ad-hoc reports as per their requirements
  

Generic Accountabilities

• Corporate governance & compliance
• Work fully within risk policies & procedures and all compliance regulations
• Work as per the IT policies and procedures following the change management etc.
• Key Performance Indicators:
• Good understanding of business requirements
• High quality support to business unit
• Effective management of projects within time lines.
• Positive feedback from users
• Effective updating of systems
• Effective reports and analyses in line with business unit requirements
• Effective operation of processes
• Minimal downtime of systems
• Effective relationships with vendors
  
  

Generic KPIs

Compliance with operational procedures and instructions, risk policies