Job Description
The role is responsible for managing and overseeing daily operational activities related to loan processing, documentation, checks custody, client requests, and loan closure procedures. The position ensures accurate execution of operational workflows, proper record management, timely coordination with internal teams, and full compliance with company policies, regulatory requirements, and internal procedures.
Key Responsibilities:
Handle daily operational procedures related to loan disbursement, booking, servicing, and closure.
Manage and review newly booked cases, ensuring all required documents and checks are complete and properly recorded.
Maintain proper filing, scanning, archiving, and custody of clients files and original documents.
Ensure accurate documentation of contracts, KYC forms, national IDs, credit documents, and other required operational records.
Monitor and control checks custody, including aggregated checks, monthly installments, returned checks, and paid checks.
Process transactions related to checks movement, safe custody, and internal system updates.
Perform monthly reconciliation for checks, safe custody, and related operational records.
Support loan closure activities, including cancellation documents, settlement procedures, and withdrawal of remaining checks.
Coordinate with collection teams, developers, sales teams, and internal departments regarding settlements, paid checks, and clients requests.
Handle clients operational requests, including partial settlements, full settlements, certificates issuance, general inquiries, and complaints.
Prepare, maintain, and update operational, compliance, and regulatory reports.
Participate in KYC updates, physical checks count, internal reviews, audits, and operational task forces.
Ensure all operational activities are performed in accordance with approved policies, procedures, and service quality standards.
Identify operational issues, follow up on pending cases, and escalate matters when required to ensure smooth workflow.
