Senior Pension Administrator - Scheme Events

Are you currently a Pension Administrator looking to move away from a daily delivery role
We are looking for someone with good Pensions knowledge/experience (Defined Contribution or Defined Benefit) to work as part of our Scheme Events team and project manage DC & DB events.
Perhaps you have extensive experience as a Pensions Administrator and want a new change/challenge.
Or, maybe you're looking for a change of pace with a company that are market leaders and would like some versatility of clients but still with a community office feel.
Whatever it is, we'd like to hear your story!
Please note this is a remote worker role and can be based anywhere in the UK
What can you expect
You will be involved in multiple projects focused on:

• Production of pension benefits statements
• Calculating& overseeing the administrationof annual pension increases
• Managing annual regulatory reports

Integral part of role will be to:

• Be involved in transformation and continuous improvement projects to improve quality, efficiency and service satisfaction.
• Take responsibility for driving technical changes to processes, standards and best practice
• Manage and support the transition of work between teams and departments

What you will be rewarded with
We offer competitive salaries and comprehensive benefits including:

• 25 Days Annual Leave, with the option to buy or sell up to 5 days per year
• Excellent defined contribution pension scheme with up to 12% employer contribution (based on a 4% employee contribution)
• Private Medical Insurance

We will count on you to:

• Perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
• Promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone
• Respond to errors and ensure complaints are handled effectively
• Continuous achievement of Service Levels for member processing and completion of scheme event processing in line with timescales agreed with the clients at the required level of quality.
• Lead on continual improvement in quality, efficiency and service satisfaction
• Understand how technical changes affect processes and incorporate into standards and best practice
• Manage the transition of work between teams and departments

What you need to have:

• Previous pension administration experience (DC or DB)
• Solid mathematics ability combined with good written/spoken communication skills
• Knowledge and willingness to learn about different schemes
• Strong Excel skills
• Natural keenness to improve processes wherever possible
• Strong analytical skills

What makes you stand out

• Previous mini project management experience

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.