Senior Product Data Analyst, Shop Chatbot & AI Chat

Shopee

3-5 Years

Singapore

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Posted a month ago
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Job Description

Job Description:

Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issues
Design and maintain dashboards and reports to support product, operations, and engineering teams
Monitor key performance metrics (e.g., intent recognition rate, response time, user satisfaction) and provide actionable insights
Collaborate with data scientists, product managers, and engineers to support business decisions and product improvements
Contribute to model evaluation and A/B test analysis, generating insights for continuous system optimization

Requirements:

Bachelor's degree or above in any discipline majors in Statistics, Computer Science, Mathematics, or related fields are preferred
Minimum 3 years of working experience with SQL, A/B testing and, prior project experience with large datasets
Familiarity with Python, R, or other data analysis tools is a plus
Experience with data visualization tools (e.g., Tableau, Power BI, Looker) is an advantage
Strong analytical thinking, communication skills, and team spirit
Passion or interest in chatbot products, AI technologies, or natural language processing is a plus

More Info

Job Type:

Permanent Job

Industry:

Internet /E-commerce

Employment Type:

Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 139714765

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