Role Overview
We are looking for aSenior Product Managerwithdeep experience in the eGift Card / digital prepaid / rewards industryto lead the evolution of Bamboo Card'sB2B and B2C platform ecosystem.
This role will own theproduct strategy, roadmap, and executionfor ourinternal admin platform and external client portal, ensuring a seamless experience for both operational teams and enterprise customers.
You will work cross-functionally withengineering, design, operations, analytics, and commercial teamsto build scalable solutions that support our growing global digital rewards infrastructure.
The ideal candidate combinesstrong technical product thinking with a customer-first mindset, and is comfortable operating in a fast-growing and evolving environment.
Key Responsibilities:
Product Strategy & Ownership
- Own thevision, strategy, and roadmapfor Bamboo Card'sB2B/B2C platform, including internal admin tools and external client portals.
- Lead the development and optimization ofContent Management Systems (CMS), Inventory Management, and Pricing Management systemssupporting digital prepaid products.
- Ensure product initiatives align withcompany growth objectives, operational scalability, and customer needs.
Platform Scaling & Performance
- Design and implement solutions toscale the platform infrastructure, ensuring high availability, performance, and reliability.
- Collaborate with engineering teams to maintain arobust, scalable architecture capable of supporting global reward distribution.
Security & Compliance
- Work closely with technology and security teams to maintainstrong security protocols and compliance standardsfor financial and digital prepaid products.
- Ensure the platform meetsdata protection, fraud prevention, and operational security requirements.
Customer Experience & Insights
- Maintain acustomer-centric approach, serving both internal operational users and external clients.
- Implementanalytics tracking across all product featuresto understand user behavior, identify friction points, and drive data-informed product decisions.
Competitive & Market Research
- Conduct ongoingcompetitive analysis within the eGift card, prepaid, loyalty, and rewards ecosystem.
- Identify industry trends, emerging technologies, and opportunities to enhance Bamboo Card's product offering.
Cross-Functional Leadership
- Collaborate withengineering, design, operations, analytics, marketing, and customer success teamsto deliver high-quality product releases.
- Translate business requirements intoclear product specifications and development priorities.
Metrics & Data-Driven Decision Making
- Define and trackproduct KPIs and performance metrics.
- Build dashboards and reporting frameworks to monitorplatform performance, user engagement, and operational efficiency.
Execution & Delivery
- Ensureon-time delivery of product milestones, including roadmap planning, UAT, product launches, and iterative improvements.
- Manage the product lifecycle fromdiscovery to delivery and optimization.
Required Qualifications:
- Bachelor's degree inComputer Science, Engineering, or a related technical field
- MBA or advanced degree is a plus
- 610 years of product management experience, preferably indigital prepaid, eGift cards, loyalty platforms, or fintech ecosystems
- Strong experience in the eGift card or digital rewards industry is required
- Proven experience managingB2B and B2C platforms
Technical & Product Skills
- Strong technical understanding offrontend, backend, DevOps, and QA processes
- Experience working withAPIs and scalable platform architectures
- Familiarity with analytics tools such asGoogle Analytics, Mixpanel, or similar
- Experience withAWS or cloud-based infrastructure
Product Tools
- Experience withFigma, Miro, or similar toolsfor prototyping and product design
- Experience with product management tools such asJira, Confluence, and Productboard
Preferred Experience:
- Experience withinventory management or ERP systemssuch as:
- SAP
- Microsoft Business Central
- Katana
- Experience working indigital marketplace platforms, fintech products, or reward fulfillment platforms
Ideal Candidate Profile:
- Deep understanding of theglobal eGift card and digital rewards ecosystem
- Stronganalytical and problem-solving mindset
- Comfortable working infast-moving environments with ambiguity
- Passionate about buildingcustomer-centric digital platforms
- Ability tobridge business, product, and technical stakeholders
Benefits & PerksWork-Life Balance:
- 22 working days ofannual vacation leaveplus bank holidays
- ComprehensiveAdvanced Medical and Dental Insurance
- USD 1,000 annual learning allowancefor accredited professional development
- Quarterly team socialsto strengthen collaboration and culture
- Welcome lunchesto celebrate new team members
Equal Opportunity
Bamboo Card is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
