Senior Product Manager

About Us

Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, Southeast Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotels suite of communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AI's conversational AI platform (acquisition) over the cloud. They're a $100 million Series D-funded company with $60 million in ARR.

About the Role

We are seeking an experienced Senior Product Manager to lead Exotel's Billing & IPO Readiness charter, while also shaping our journey toward agentic, AI-first financial operations.

This is a mission critical role at the intersection of revenue systems, compliance, and next-generation product experiences. You will own the product strategy and execution for billing, usage metering, invoicing, pricing, and revenue integrity, while progressively transforming manual finance and operations workflows into agent-driven systems.

This role carries high ownership and high visibility, working closely with Engineering, Finance, Operations, GTM teams, and Leadership. You will operate in an environment where ambiguity is constant and chaos is a feature, not a bug. Your mandate is to bring structure, clarity, and momentum to complex finance workflows — and turn loosely defined problems into shipped, business-impacting products.

What You will Do

Own Billing & Revenue Foundations

• Define and drive the roadmap for usage metering, invoicing, pricing, revenue recognition readiness, and financial operations.
• Build scalable platforms that ensure billing accuracy, pricing flexibility, compliance, auditability, and revenue integrity.
• Partner closely with Finance and Operations to support IPO readiness requirements.

Build Toward Agentic Systems

• Identify high-friction manual processes across Billing, Finance, and Ops and convert them into AI-assisted or agent-driven workflows.
• Design products where agents can autonomously detect anomalies, reconcile usage, surface revenue leakage, suggest fixes, and trigger actions.
• Work with engineering to define agent behaviours, tool usage, guardrails, and human-in-the-loop flows.

Drive Execution with High Agency

• Independently define problem spaces, propose solutions, align stakeholders, and drive delivery end-to-end.
• Remove blockers, resolve conflicts, and push decisions forward without waiting for perfect clarity.
• Act as the product anchor across Engineering, Finance, Ops, Legal, and GTM.

Who You Are

• Experience: 7+ years of product management experience, with a strong track record owning complex products end-to-end.
• Ownership Mindset: Bias for action, accountability for results, and eagerness to solve hard problems with imperfect information.
• Agentic Product Experience: worked on agentic workflows L designing systems where autonomous or semi-autonomous agents drive multi-step processes (e.g., anomaly detection, reconciliation, operational automation), with appropriate guardrails and human-in-the-loop controls.
• Domain Strength: Comfortable owning financial systems such as billing, pricing engines, usage metering, invoice generation, reconciliation, and subscription models.
• Collaboration: Skilled at working with engineering, finance, and operations teams to reach aligned outcomes.
• Communication: Exceptional clarity and communication skills, able to explain complex ideas simply and influence diverse stakeholder groups.

Bonus points

• Experience building or scaling revenue, billing, or financial systems at a SaaS or platform company.
• Ability to learn revenue operations, contract terms, regulatory constraints, and financial reporting impacts of product decisions.
• Exposure to usage-based pricing, metering logic, subscription billing, or ERP integrations.
• Prior experience in high-growth environments or preparing core systems for external audit/IPO.

Why Join Us

• Play a pivotal role in shaping Exotel's core financial operations, a mission critical function as we scale.
• High autonomy and leadership responsibility in a growing product org.
• Solve meaningful problems that impact our customers and the company's long-term success.
• A culture that rewards ownership, curiosity, and impact.