Lead a team of POs and BAs in agile delivery squads for businessONLINE (web, mobile, Host to Host, API Banking).
Ensure enterprise-level availability of new products/features for other entities (EI and International) based on demand and relevance.
Oversee BRD review and acceptance, ensure timely FSD creation, and set delivery timelines with vendors and platform owners.
Review, prioritize, and publish the channel backlog, including conducting epic/feature prioritization and Usability Testing workshops.
Maintain updated test case repositories with real business scenarios and leverage automated testing for efficiency.
Communicate the product release plan and conduct comprehensive production sanity with pilot clients prior to launch.
Own and resolve all Technology Risks, Issues, Problem Tickets, Audit Issues, and Resiliency issues (Technical Debt) according to defined SLAs and committed timelines.
Act as the Single Point of Contact (SPOC) for collating and prioritizing all product enhancements, bug fixes, regulatory, and technical demands across all group entities.
Align and execute global Product Strategy with overall Business strategy, acting as the voice of the customer.
Manage global Executive stakeholders, establish consistent communication, and handle conflict/issue resolution across Product Squads.
Develop and implement Product Commercialization and Customer adoption strategies, drive awareness campaigns, and conduct training for BAs and Testers.
Product Ownership
Own the product's strategy, delivery, commercialization, and lifecycle.
Own Product Financials, maximizing ROI, and actively reducing Technical Debt (Code Refactoring, Resiliency, Performance).
Own Product's Operational Processes, ensuring resolution of Audit, Compliance, Risk, and Security Issues per committed SLAs.
Own Product Technical Support, including Incidents, Problem Tickets, and customer queries/complaints.
Product Backlog Management
Develop and explicitly communicate the Product Goal.
Create a clear, value-driven backlog (Epics/Features/User Stories/Acceptance Criteria) and prioritize items.
Ensure the Product Backlog is transparent, visible, and understood by all stakeholders.
Maintain a refined backlog of T+2 Sprints (where T is current sprint) to ensure adequate work for the team.
Product Release Backlog
Create the Release Backlog to clearly define features intended for release.
Establish a customer feedback loop.
Enable Early Value Delivery and improve ROI by intelligently creating MVPs.
Demand Sizing and Prioritization
Receive, collate, and prioritize all functional and technical demands across global stakeholders (business segments and geographies).
Refine and size demands with the help of the team.
Communicate and align Cost and Delivery Timelines for demands with respective stakeholders.
Product Delivery
Accountable for end-to-end product delivery per committed timelines/sizing.
Conduct Refinement and Planning sessions.
Work with Scrum Masters to improve team efficiency by identifying impediments and providing necessary inputs/support.
Align product delivery dependencies with other platforms (with SM/Agile Release Lead).
Ensure Solution Architects design the right and efficient solution to fulfill customer expectations.
Stakeholder Management
Manage and identify product stakeholders.
Conduct Feature Prioritization Sessions to seek stakeholders alignment.
Establish and maintain critical communication channels to keep stakeholders informed.
Conduct Product Demo sessions to seek stakeholder feedback.
